Multitasking Attendant

Description

Job Summary: Citizen Experience is seeking a talented and communicative Multitasking Attendant to join an exceptional team, accelerating your career within an environment rich in opportunities and challenges. Key Highlights: 1. Exceptional team that supports, respects, and collaboratively innovates 2. An environment full of opportunities to accelerate your career 3. Facing constant challenges to fast-track your career Citizen Experience is looking for a talented, out-of-the-box **Multitasking Attendant** to join our team. If you possess customer service skills and a communicative personality, this could be the opportunity you’ve been waiting for! Here, we are part of an exceptional team where we see each other, support one another, respect one another, contribute, motivate each other, and collaborate creatively (that’s where the best ideas are born). If you’re considering accelerating your career in an environment brimming with opportunities—where career acceleration means not only advancing in roles and responsibilities but also consistently tackling challenges—don’t miss this opportunity! **Responsibilities and Duties** * Greeting and welcoming citizens; * Guiding users on services provided at the unit, including during contingency situations; * Document screening for service eligibility, issuing queue numbers, collecting fees; * Supporting satisfaction index surveys, organizing queues, and calling queue numbers; * Monitoring service areas and reporting to management in cases involving lost persons or children, inappropriate behavior, health issues, or conflicts; * Encouraging users to submit feedback, suggestions, or complaints; * Assisting users with self-service kiosks and equipment; * Participating in internal and external events; **Requirements and Qualifications** * Completed High School education; * Basic Microsoft Office proficiency. **Additional Information** **We offer a comprehensive benefits package, including:** Meal Allowance Lunch Voucher TotalPass Gym Partnership Zenklub Psychologist Partnership Dental Plan 'Fique Bem' Program (benefits include nutritionist, financial counseling, and psychologists) Medipreço Pharmacy Partnership Profit and Results Sharing (PLR) Childcare Allowance Allowance for Children with Disabilities First-Degree Scholarship Program Birthday Day Off We are **CiX \- Citizen Experience**, a govtech dedicated to transforming access to public services—making citizens’ lives easier through innovative solutions, greater technology integration, and enhanced efficiency. Our goal is to seamlessly integrate physical and digital channels, delivering a complete experience. Here, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic workplace offering continuous learning opportunities and challenging projects, join our team! \#ForPeople