Scheduler

Description

Job Summary: A professional responsible for schedule management, assistance, and support for professionals, teams, and families, ensuring agility, communication, and organization in daily activities. Key Highlights: 1. Schedule management and updates, and support for professionals and their families 2. Agile assistance via phone, chat, and email 3. Document organization and tracking of pending items A professional responsible for schedule management and updates, assistance and support for professionals, internal teams, and families; tracking of requests; engagement of new service providers; document organization; and ensuring smooth operational performance—with emphasis on agility, communication, and organization. **Responsibilities and Duties** * Ensure compliance with and timely updates to professionals’ schedules, guaranteeing adequate coverage for all activities. * Conduct proactive and responsive telephone support for professionals, internal teams, and families—providing assistance and clarifying inquiries. * Respond daily to messages via chat, e\-mail, and other communication channels with agility and efficiency. * Monitor ongoing activities and open pending items, ensuring organization and adherence to established deadlines. * Engage with new professionals and individuals interested in providing services. * Ensure accurate completion and proper organization of departmental documentation. * Support other administrative and operational routines relevant to the department. **Requirements and Qualifications** * Completed high school education (higher education in related fields preferred) * Experience in schedule management, customer service, and administrative routines * Proficiency in Microsoft Office suite and internal systems * Familiarity with communication platforms and social media * Strong verbal and written communication skills * Organizational ability, proactivity, and agility * Ability to manage deadlines and multiple concurrent tasks * Good interpersonal skills and an analytical mindset **Additional Information** Benefits: * Meal Allowance: BRL 255.95/month * Food Voucher: BRL 30.50/day * Transportation Benefit or on-site parking * SulAmérica Health and Dental Plan * Group Life Insurance * SESC Partnership * Daycare Assistance for mothers with children up to 6 years old * Wellhub Forget everything you know about healthcare. At ISA Saúde, we are building the future. We believe the safest place for wellness and recovery is the home. Therefore, our bold purpose is to make the home the best hospital in Brazil. We leverage cutting-edge technology to integrate clinical excellence with humanized care—revolutionizing home-based healthcare across the country. To fulfill this mission, our values guide every decision and action: * DEDICATION TO THE PATIENT: We are obsessed with the health and experience of the patient and their family. * COMMITMENT TO EXCELLENCE: We accept nothing less than excellence in everything we do—because quality is non-negotiable when lives are at stake. * NOTHING IS IMPOSSIBLE: We believe everything is possible and constantly seek the best solutions for patients and the company. * DIRECT COMMUNICATION: We speak honestly and clearly, with respect—building the foundation of trust. * YOUR PROBLEM, MY PROBLEM: We care for one another and embrace collective responsibility—because one person’s success is everyone’s success. Want to be part of transforming healthcare in Brazil? Connect with us.