Customer Support Assistant

Description

Job Summary: Manage customer relationships, draft contracts, handle collections and follow-ups, and participate in meetings to align on requirements. Key Highlights: 1. Organization for managing demands and priorities 2. Discipline in executing processes and meeting deadlines 3. Proactivity in identifying and resolving problems Description: * Manage customer relationships, ensuring clear, agile, and efficient communication. * Draft and formalize contracts, ensuring alignment between parties. * Conduct professional collections and follow\-ups via WhatsApp. * Respond to and support customers in WhatsApp groups, ensuring prompt replies and resolution of requests. * Participate in customer meetings, tracking alignments, requirements, and opportunities for improvement. Requirements: * Organization for managing demands and priorities * Discipline in executing processes and meeting deadlines * Proactivity in identifying and resolving problems Our Perks: * Total Pass and Frequency-Based Reward Rankings (Whey, Creatine, and more...) * Partnerships with Mental Health Specialists and Platforms * Partnerships with Universities (ESAMC, FGV, Cruzeiro do Sul) offering 15% to 45% discounts * Partnerships with Restaurants and Aesthetic Clinics \- 10% to 15% discount * SESC membership benefits * Discounts and partnerships with Pharmacies (Drogaraia and Drogasil) * English learning platform \- Fluency Academy * Partnership with Physiotherapy Platform * Accelerated career development plan