Customer Service Representative

Description

Job Summary: A professional responsible for serving customers, welcoming them and understanding their needs, with a focus on personalized service, quality, and excellence. Key Highlights: 1. Personalized and excellent customer service 2. Focus on quality and understanding customers' needs 3. Provides quotations and schedules exams and vaccinations **Job Details** -------------------- **What are the challenges of the area and role:** This person will be responsible for serving customers of the Fleury Group. We seek someone who welcomes, listens to, and understands customers' needs, prioritizing personalized service while maintaining the quality and excellence we highly value. **Main Responsibilities:** Prepare the customer service counter according to standard operating procedures; Request personal identification documents with photo (RG, CNH, Birth Certificate for minors under 18), health insurance card (validity date, name as stated), medical prescription, or for private requests, and instructions regarding exam preparation requirements; verify whether information is already registered in the system for cross-checking or proceed with registration; Provide information about health insurance plans and instructions on how to prepare for exams (imaging/blood collection/vaccination); Provide quotations and schedule exams and vaccinations (by phone or system) according to the client's selected location; Cross-check service request forms and private medical prescriptions; verify simulated billing reports and finalize general service request reports when requested by leadership; Control and forward (via courier, mail, email, or system) service request forms to the billing department for payment processing; Perform pre-billing/cross-checking of service request forms using reports generated by the information system, verifying all aspects of the service—from customer and physician data, registered exams, up to final report closure—before forwarding to the billing department for invoicing with health insurance providers. Offer exams/vaccinations to customers according to medical prescriptions, performing consultative sales. **We seek candidates who demonstrate:** Completed high school education; Experience in patient registration and healthcare customer service is desirable; Strong written and verbal communication skills; Confidence and adaptability in public-facing roles. Before applying, please ensure you meet the requirements and align with our purpose. **Our essence inspires our daily work; thus, we seek passionate individuals who:** * Foster a knowledge-sharing environment, exchanging experiences and enabling interdependence among teams; * Are continuously evolving, investing in self-development and facilitating others’ growth; * Embrace social awareness of diversity and inclusion, contributing to a collaborative environment; * Identify and anticipate customer needs, acting promptly to deliver appropriate and personalized solutions; * Plan and execute work with excellence to achieve expected results, with innovation and agility in mind; * Generate and implement new ideas, constantly seeking improvements, experimenting with new approaches, and adapting to market changes. **Job Information:** Work Model: On-site Working Hours: 220 hours/month Schedule: Monday to Saturday **We Care for You at Every Stage of Your Journey!** **Health and Well-being:** * Medical and dental coverage for you and your family; * In-house clinic or telemedicine services; * Specialized care lines: pregnancy, adoption, obesity, oncology, and more; * Access to the OrienteMe platform for therapy sessions and nutritional guidance; * Extended maternity and paternity leave; * Access to Wellhub for sports activities and quality-of-life initiatives. **Protection and Stability:** * Private pension plan; * Profit-sharing program; * Life insurance. **Daily-Life Benefits:** * Food allowance; * Meal voucher; * Transportation voucher; * Childcare allowance; * Discount club offering benefits at stores, pharmacies, travel agencies, beauty salons, cultural venues, leisure activities, and other services. **Development and Education:** * E-learning platform; * Educational partnerships offering discounts on courses and institutions. **Here, care goes beyond benefits—it’s present at every step of your journey.** We promote an inclusive culture focused on equity and valuing differences. Our job openings are open to all, and, symbolizing our intentionality, we offer affirmative opportunities. Our commitment extends beyond compliance with diversity and inclusion legislation. We actively work to increase representation across race, ethnicity, gender, generations, persons with disabilities, and LGBTQIAPN+ individuals within our team—including strengthening representation of Black women, Indigenous people, and family heads. To learn more about the Fleury Group, visit: https://carreiras.grupofleury.com.br/ The Fleury Group states that participation in its selection processes is free of charge, and no third-party company is authorized to charge fees for applications, training, educational materials, or any other related expenses. **Requirements** -------------- ### **Minimum Education Level** **Completed High School (Secondary Education)**### **Other Requirements**