Customer Service Assistant

Description

Job Summary: The Customer Service Assistant handles customer support, primarily through digital channels such as WhatsApp, with a focus on post-sales assistance, answering inquiries, processing requests, and resolving complaints in an empathetic and proactive manner. Key Highlights: 1. Prompt and high-quality post-sales customer support via WhatsApp 2. Focus on customer satisfaction and empathetic problem resolution 3. Internal collaboration for continuous process improvement The Customer Service Assistant plays a vital role in customer support, ensuring agile, clear, and effective interactions—especially through digital channels like WhatsApp. The role covers post\-sales activities, including order follow-up, addressing inquiries, requests, and complaints empathetically, as well as logging and tracking incidents to full resolution. Additionally, the assistant collaborates with internal departments to resolve issues and contributes to continuous improvement of customer service processes. **Responsibilities:** * Provide customer support via WhatsApp, ensuring prompt and high-quality responses * Handle post\-sales activities, including order follow-up and ensuring customer satisfaction * Address complaints, requests, and inquiries empathetically and effectively * Log and track incidents until resolution * Collaborate with internal departments (logistics, finance, sales) to resolve issues * Identify opportunities to improve customer service processes **Requirements:** * Strong written communication skills and fast typing ability * Experience in customer service, preferably via WhatsApp or other digital channels * Organized, proactive profile with a strong focus on problem solving * Ability to handle conflict situations professionally * Basic knowledge of Excel and customer service systems is a plus **Our Benefits:** **️** **Flash Card**, offering flexible use for meals and groceries; **SulAmérica Health and Dental Plan**; **Wellhub**, providing access to gyms and various physical activity options; **Allya**, a platform offering discounts with numerous partners, including pharmacies, cinemas, and more; **Birthday Day Off**; **Childcare Assistance**; **Mobility Assistance**; **Office located at Avenida Santo Amaro \- São Paulo**. **On-site work model**: Monday to Thursday at the office, with Friday remote (does not apply to Tech positions).