Post-Sales Assistant

Description

Job Summary: A professional responsible for supporting customers after the sale, ensuring a positive experience and effective issue resolution. Key Highlights: 1. Proactive post-sales support and ongoing customer follow-up. 2. Multi-channel customer service (SAC) for resolving inquiries and providing technical support. 3. Focus on customer retention through feedback collection and continuous improvement. ### **JOB OPENING \| POST\-SALES / CUSTOMER SERVICE ASSISTANT** **Work Location:** São Bernardo do Campo / SP **Salary:** R$ 2\.500,00 **Working Hours:** * Monday to Thursday: **08:00 to 18:00** * Friday: **08:00 to 17:00** ### **Responsibilities:** A professional responsible for supporting customers from the point of sale through product usage, ensuring a positive experience. * Post\-sales activities, including proactive customer contact * Order, delivery, and technical visit scheduling follow-up * Clarification of inquiries, issue resolution, and service record documentation * Feedback collection and satisfaction measurement to support customer retention * Receipt and logging of technical support requests * Initial diagnostics and coordination support with technical service providers and partners * Warranty service tracking and customer updates regarding timelines and solutions * Multi\-channel customer service (SAC) (phone, e\-mail, chat, and WhatsApp) * Logging of complaints, and guidance on product usage and cleaning * Routing of requests to internal departments * System updates with all interactions to enable continuous process improvement Minimum Education: High School Diploma (Secondary Education)