Implementation Agent

Description

**About Cardápio Web** At CW, we enhance how restaurants sell, communicate, and grow. Our platform automates customer service, organizes management, and is transforming the daily operations of our clients and partners—supporting everything from small delivery-only businesses to large in-person operations—by delivering freedom, scalability, and professionalism to restaurant owners through our tool. Founded in 2019 with operations centralized in Fortaleza, we are a fast-growing startup operating nationwide. For those who join our team, we offer real growth opportunities within an environment that values learning, development, and results. We’re accelerating rapidly in the FoodTech market, growing over 200% annually—and this is the perfect time to join our team, as we’re one of the best startups to work for in Fortaleza! **Our Culture** Here at CW, we believe in the power of in-person interaction: constant exchange, direct learning from the team, and even that coffee break that always sparks great ideas and hearty laughter! Additionally, we employ practices that accelerate development—such as role-plays, “cumbuca” sessions, and discussion circles—because we believe growing together makes all the difference. Our core values are: camaraderie, honesty, proactivity, commitment, and excellence. Before applying, please review our core values—they’re the heart of CW and guide everything we do. If you’re fun-loving, slightly unconventional, and feel our values resonate with you, explore our open positions and choose one or two that best align with your skills, experience, and interests. *You can learn more about CW on our careers page:* *https://www.inhire.com.br/carreiras\-cardapioweb/**.* **Role Mission:** As an **Implementation Agent**, your mission will be to guide new **Cardápio Web** clients from first contact through renewal—ensuring a personalized, strategic, and success-oriented implementation journey that delivers value, engagement, and retention throughout the entire experience. **Who We’re Looking For:** * People who genuinely enjoy teamwork—people who love people! * Strong communicators. * Individuals eager to continuously learn and develop. * Organized professionals skilled at managing deadlines and handling multiple tasks. * Excellent communication skills and ease in engaging with diverse clients. * Proactive individuals capable of seeking solutions, suggesting improvements, and ensuring smooth departmental processes. **Responsibilities and Duties:** * Guide the client journey according to implementation stages (Awaiting Contact, Kickoff, Technical Implementation, Ready for Use, and Usage Initiated); * Conduct client profiling, collect strategic data, and personalize the journey—understanding their operation to tailor the experience to their needs; * Align expectations, timelines, and responsibilities with the client from the outset—ensuring clarity, confidence, and engagement throughout the process; * Validate and verify registration information, ensuring complete and accurate data for proper system configuration; * Support activation and training, ensuring the client is technically prepared to use the system autonomously; * Conduct proactive follow-ups to ensure platform usage, identify blockers, reinforce value, and prevent disengagement; * Collect client feedback, suggest improvements, introduce new features or modules, and act consultatively on upsell opportunities; * Close the initial journey by reviewing the client’s experience—with emphasis on satisfaction, retention, and expansion; * Support the client in understanding their business management—demonstrating how the platform aids decision-making, control, and growth; * Contribute to additional team requests—supporting improvements, testing, and operational solutions as needed. **Preferred Qualifications:** * Completed or ongoing undergraduate degree in Business Administration, Marketing, Management Processes, Systems Analysis and Development. * At least 6 months of customer service experience; * Interest in customer experience, customer success, and continuous process improvement; **️****Our Benefits:** * Meal allowance (R$26 per workday) * Mobility assistance * Reimbursement for courses and books * Health insurance * Zenklub: Free therapy sessions via the platform * Gympass * CW+ Benefits Club **Additional Information:** Location: Av. Dom Luís, 300 \- Meireles, Fortaleza \- CE, 60160\-230 Working Hours: Business hours