CSOps Technical Consultant

Description

**About Clicksign** We are a Brazilian market leader in electronic signatures. At our core, we facilitate relationships between people and businesses in the digital environment. Behind our cutting-edge technology and security focus lies our mission to help the world grow by making digital relationships increasingly intelligent. **How We Work:** Trust is at our core. We work with focus, pace, clear communication, and data-driven decision-making. We work meticulously—applying care and quality to everything we do. Empathy and respect are foundational pillars of our team. **Job Description:** We are seeking a **CSOps Technical Consultant** passionate about and experienced in data generation, analysis, and automation. If you consider yourself a talented professional capable of structuring Customer Success operations with both technical and strategic focus—and if you’re eager to drive efficiency and data intelligence throughout the customer journey—this is your opportunity! You will join the team responsible for ensuring visibility and performance across the Customer Journey, working collaboratively and remotely to directly support decision-making and the evolution of our CS operations. **Responsibilities and Duties** * Serve as the bridge between CS, Data, RevOps, Support, and Operations teams to ensure operational efficiency and strategic insights. * Develop and maintain dashboards, reports, and analyses in HubSpot to guide Customer Success actions. * Write and manage advanced SQL Server queries for extracting and analyzing customer data within Amazon’s QuickSuite environment. * Develop and maintain automations in HubSpot, as well as CRM dashboards and reports. * Support the collection, processing, and visualization of operational and revenue data. * Use management tools such as Jira and Confluence to document and track processes, workflows, and requests. * Participate in agile ceremonies and collaborate on continuous improvement of CS operations. **Requirements and Qualifications** * Prior experience in Customer Success, RevOps, Data Analysis, or related fields. * Strong logical reasoning, organization, and analytical ability. * Clear communication skills and the ability to translate data into business decisions. * Experience using Jira for request management and Confluence for collaborative documentation. * Proficiency in SQL Server (queries and optimization of complex queries). * Familiarity with HubSpot (creating and maintaining reports, dashboards, automations, and HubSpot-related processes). * Knowledge of key Customer Success metrics (NRR, Churn, MRR, CSAT, NPS, Health Score). * Practical, day-to-day experience with Jira and Confluence in operational contexts. **Attributes:** * Curious, hands-on, and solution-oriented mindset. * Strong collaboration skills with both technical and non-technical teams. * Organized, proactive, and autonomous in consistently delivering results. * Ability to prioritize effectively and focus on continuous improvement. Process-oriented mindset with accountability for operational stability and continuity. * **Additional Information** **What You Can Expect From Us?** **** * Fully remote work. * A culture of trust, focused on outcomes, full of challenges and learning opportunities. * Autonomy and ownership in a highly collaborative and empathetic environment. * A feedback-rich culture with regular 1:1s led by human-centered leadership—no micromanagement. * Comprehensive benefits including meal/food allowance, childcare, remote work, health, education and culture allowances, Gympass, birthday time-off, discounts on therapy and English courses, and other partnerships. We are a Brazilian market leader in electronic signatures. At our core, we facilitate relationships between people and businesses in the digital environment. Behind our cutting-edge technology and security focus lies our mission to help the world grow by making digital relationships increasingly intelligent. Trust is at our core. We work with focus, pace, clear communication, and data-driven decision-making. We work meticulously—applying care and quality to everything we do. Empathy and respect are foundational pillars of our team.