Post-Sales Assistant

Description

Job Summary: Professional responsible for supporting customers after the sale, ensuring a positive experience and issue resolution. Key Highlights: 1. Post-sales support and proactive customer contact 2. Multi-channel customer service (SAC) for resolving inquiries and issues 3. Feedback collection and satisfaction measurement for customer retention ### **JOB \| POST\-SALES / CUSTOMER SERVICE ASSISTANT** **Work Location:** São Bernardo do Campo / SP **Salary:** R$ 2\.500,00 **Working Hours:** * Monday to Thursday: **08:00 to 18:00** * Friday: **08:00 to 17:00** ### **Responsibilities:** Professional responsible for supporting the customer from the conclusion of the sale through product usage, ensuring a positive experience. * Conducting **post\-sales** activities with proactive customer contact * Monitoring orders, deliveries, and scheduling technical visits * Clarifying inquiries, resolving issues, and recording interactions * Collecting feedback and measuring satisfaction to foster customer retention * Receiving and logging technical support requests * Performing initial diagnostics and assisting in coordination with technical support teams and partners * Monitoring warranty services and updating customers on timelines and solutions * Providing multi-channel customer service (SAC) (phone, e\-mail, chat, and WhatsApp) * Recording complaints and providing guidance on product usage and cleaning * Routing requests to internal departments * Updating the system with all interactions to continuously improve processes Minimum Education: High School Diploma (Secondary Education)