Store Operator IV

Description

Job Summary: We are seeking a Store Operator IV to monitor loyalty card performance indicators, train operators, and support leadership in guiding the team to ensure excellence in customer service. Key Highlights: 1. Monitoring loyalty card performance indicators and training operators 2. Supporting leadership in guiding and training the customer service team 3. Focusing on internal procedures and team updates **Who Are We?** We are the leading home essentials retailer in the interior of São Paulo. We are committed to offering everything at fair prices so customers can always take more new items home — because we know customers deserve practical and creative solutions for their homes! Founded in 2003, Maravilhas do Lar has over two thousand employees working across 56 stores throughout the interior of São Paulo, a distribution center, and an office. Together, we’ve built a welcoming and cheerful environment, continuously improving our services to delight our customers! If you’d like to be part of this story, we invite you to walk your path with us! We are looking for a **Store Operations IV** to work in **Bauru/SP**. **Your Responsibilities Will Include:** Monitoring store and operator loyalty card performance indicators; Training, instructing, and holding other operators accountable for results, policies, and procedures related to the loyalty card; Participating in loyalty card meetings; Assisting leadership in guiding and training the operator team whenever necessary, in accordance with the POP (Standard Operating Procedure) standards for customer service, ensuring flawless execution; Staying informed about the company’s internal procedures to guarantee compliance with regulations related to the scope of work, team guidance and updates, as needed, among other duties. **Requirements:** * Completed or incomplete high school education. * Flexible availability for work hours. #vemserMara #MaravilhasdoLar Employment Type: Full-time/CLT **Benefits:** * Dental insurance * Commercial partnerships and discounts * Life insurance * Meal allowance * Food voucher * Transportation allowance Employment Type: Full-time CLT Salary: R$2.600,00 – R$2.800,00 per month Benefits: * Dental insurance * Commercial partnerships and discounts * Life insurance * Meal allowance * Food voucher * Transportation allowance Work Location: On-site