Receptionist

Description

Job Summary: The Dental Receptionist ensures an impeccable patient journey from the first contact through post-service, with emphasis on communication and administrative support. Key Highlights: 1. Impeccable patient journey, from initial contact to post-service. 2. Multichannel communication (WhatsApp, Instagram, email) and appointment scheduling. 3. Welcoming attitude, organization, and proactivity in supporting the patient experience. **Dental Receptionist – BCX Odontologia** **Responsibilities** The dental receptionist will be responsible for ensuring an impeccable journey for each patient, from the first contact through post\-service, with attention to detail and commitment to quality. Key duties include: **Patient Interaction and Communication** * Respond to messages via **WhatsApp Business**, **Instagram Direct**, and **e\-mail**, adhering to the institution's tone of voice. * Conduct professional, courteous, and empathetic telephone interactions. * Schedule, confirm, and reschedule appointments, maintaining accuracy and organization in the calendar. * Send personalized reminders for appointments, procedures, and follow\-up visits. * Relay information regarding treatments, protocols, and pre\- and post\-procedure instructions. **Supporting the Patient Experience** * Greet patients in person, ensuring welcoming and efficient service. * Provide logistical support, such as valet service, location guidance, and restaurant recommendations within the building. * Maintain a clean, organized, and pleasant reception area. **Administrative Management** * Enter and update information in the clinic’s management system (medical records, history, contact details). * Monitor payments and perform collections in a courteous and strategic manner. * Issue invoices and organize documents related to patient visits. * Manage and organize dentists’ schedules, prioritizing efficiency and productive time. **Relationship Building and Follow\-up** * Follow up with patients to confirm satisfaction, clarify doubts, and encourage continued treatment. * Track **leads** (potential patients) to encourage scheduling of their first appointment. * Proactively follow up with patients who have not finalized their treatment plan, using a consultative approach to understand objections and provide support for future decisions. * Apply strategic communication scripts aligned with the patient’s DISC behavioral profile. **Requirements** * **Education**: Completed high school. * **Experience**: Prior dental experience is not required (training will be provided). * **Essential Competencies**: * Excellent verbal and written communication skills. * Proficiency with technology and social media. * Strong organizational skills and attention to detail. * Proactivity and professional demeanor. * Emotional intelligence and ability to interact effectively with diverse patient profiles. * **Preferred Qualifications**: * Experience in customer service. * Familiarity with tools such as WhatsApp Business, Instagram, and practice management systems. **Desired Behavioral Profile** We seek a candidate who is **welcoming, organized, and proactive**, capable of building genuine connections with patients, conveying trust, and representing BCX Odontologia with excellence. **Work Schedule** * **CLT – 44 hours per week**, Monday through Friday. * **Working Hours**: **8:00 AM to 6:00 PM**, with a 1-hour lunch break. **What We Offer** * Comprehensive and ongoing training. * Modern, elegant, and welcoming workplace. * Collaborative team focused on excellence. * Opportunities for professional growth. * Prime location in Brooklin, near the **Campo Belo** metro station. Employment Type: Full-time CLT Salary: R$1\.518,00 \- R$2\.120,00 per month Benefits: * Transportation allowance Work Location: On-site