Attend customers, suppliers, and visitors according to requests and needs presented. Provide accurate information regarding products, payment methods, business hours, promotions, and other customer service-related topics. **Responsibilities and duties** * Process product exchanges; * Handle customer complaints; * Count coins; * Check prices; * Provide telephone support at stores, answer external calls (from customers) and internal group calls (from stores and headquarters), assess the caller’s need, and transfer the call to relevant internal departments or redirect it to another colleague as needed, by activating them via microphone per request; * Provide price information—both from flyers and the integrated system—as well as information about products sold, promotions, payment methods, and store operating hours, either by phone or in person; * Carry out in-store product exchange procedures: receive the customer, verify their exchange request, evaluate whether the exchange is appropriate and complies with company policy; if approved, enter the details into the integrated system and issue an exchange voucher to the consumer; if not approved, escalate the case to management for evaluation; * Issue invoices to customers upon request: enter the customer’s registration data into the system; if the customer is already registered, verify and update the data based on Sintegra, if necessary; print the document, collect the customer’s signature, and deliver a copy; * Enter data into spreadsheets for generating reports on invoice issuance; * Announce services such as mobile top-ups over the store’s public address system, along with active campaigns and offers, when requested; * Promote the Roldão Card to customers; * Provide customer support; • Prospect and approach customers to sell the ROLDAO PAY card and related products; • Provide in-person assistance to ROLDAO PAY cardholders, clarifying questions regarding fee and annual charge billing. **Requirements and qualifications** * High school diploma required; * Experience in customer service, frontline retail operations, or customer support centers (SAC) is considered a plus; * Experience in wholesale-retail, hypermarkets, etc., is also considered advantageous. **Additional information** **Work location:** * Fully in-person **Benefits:** * On-site cafeteria * Multi-benefits card * Transportation allowance * Medical assistance — optional, available after 90 days of employment * Dental assistance * Life insurance * Discounts at educational institutions for undergraduate, graduate, and extension courses * Roldão Plus: Employees receive discounts at Roldão Atacadista stores, paying wholesale prices * Maternity kit * Corporate University — Roldão Academy: Participation in training programs with personalized learning paths tailored to each employee. Roldão Atacadista is more than just a company—it is a story of growth and transformation being written over the past 25 years. It all began with the vision of being more than a wholesaler. Our goal has always been to serve as a strategic partner, supplying micro, small, and large businesses—and also delivering solutions to the homes of our end consumers. This journey has been possible because we believe in the power of our people. We are 5,000 employees who don’t just work here—they build Roldão every day. That’s why we invest in developing each one of them, believing that a strong, well-prepared team is the key to facing market challenges and creating innovations that set us apart. Today, with 39 stores spread across the state of São Paulo, we are experiencing intense expansion. And to grow, we look not only outward—but inward too. Our Leadership Ascension Program aims to develop managers who inspire, motivate, and drive transformation. Here, leaders are agents of change, guided by the Roldão DNA: “This is the place where they help our people achieve the highest goals.” This story is written by people who believe teamwork is what sets us apart. If you dream of growing alongside a company that values effort and talent, Roldão is the right place for you. Join us and become part of a team that never stops growing. Roldão Atacadista – This is the place!
João Silva
Indeed · HR
João Silva
Indeed · HR
