Customer Service Assistant

Description

Job Summary: This professional will manage cash handling, provide customer service, handle billing, and oversee financial control, ensuring operational compliance and customer satisfaction. Key Highlights: 1. Full management of cash handling and financial operations. 2. In-person and telephone customer service. 3. Billing and accounts receivable control. **RESPONSIBILITIES:** * Perform pre-reconciliation of the cash receipt register, ensuring correct balances and organized funds; * Provide in-person and telephone customer service, clarifying inquiries regarding services, payments, and contracts; * Receive payments for services and products, operating the financial system to issue invoices and receipts; * Bill completed service orders (SOs), ensuring accurate financial entries; * Reconcile pending service fees, ensuring billing compliance; * Receive external technicians, coordinating service logistics and support; * Prepare and update daily cash reports (card payments, cash, bank slips, and transfers); * Conduct cash closing jointly with the finance department, ensuring reconciliation of all amounts; * Register customers in satisfaction surveys, contributing to continuous service improvement; * Identify upgrade opportunities; * Perform active retention (dissatisfied customers); * Monitor the customer journey; * Carry out other duties inherent to the position. **WORK SCHEDULE:** * Monday to Thursday: 08:00–18:00 │ Friday: 08:00–17:00 (44h/week) * Saturdays: Rotating shift * Lunch break: 12:00–13:00 (1 hour) **REQUIREMENTS:** * Completed high school education or ongoing undergraduate studies in Administration, Accounting, Financial Management, or related fields; * Prior experience in this role or field, particularly in customer service / cashier functions; * Knowledge of cash handling operations, financial control, and fund reconciliation; * Proficiency with financial management systems and invoice issuance; * Competence in customer service techniques and complaint management; * Basic understanding of administrative processes and accounts receivable control; * Proficiency in basic computer skills and Microsoft Office Suite. Compensation: R$1\.869,00 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Childcare allowance * Education allowance * Basic food basket * Corporate partnerships and commercial discounts * Meal voucher * Food allowance * Transportation allowance Experience: * Cash handling operations, financial control (Mandatory) * Fund reconciliation (Mandatory) * Basic computer skills and Microsoft Office Suite (Mandatory) * Administrative processes and accounts receivable control (Mandatory) * Customer service and complaint management (Mandatory) * Financial management and invoice issuance (Mandatory) Work Location: On-site