Backoffice Analyst

Description

Maxxi Training was established in 2011 to deliver training and development solutions, as well as workforce management services for the automotive market, generating high-quality content that supports both human and professional development. To celebrate this milestone in our history, we have further expanded our operational network with new strategies and digital solutions, offering increasingly more knowledge opportunities for continuous development. In partnership with a major automotive industry company, we currently have an opportunity to support dealerships across Brazil. **Responsibilities and duties** * Compile and manage data from surveys conducted on the internal portal, importing data into the internal Power BI database to keep daily and monthly reports up to date and to accelerate the launch of presentations related to this topic. * Proficiency in Office 360, Power BI, and other tools that support report generation and decision-making within the department. * Analyze data jointly with each dealership, covering all off-road vehicle brands; communicate with dealerships to inform them of the start and end dates of data collection, as well as reminders regarding collection closure. * Process compiled data for publication in Power BI and disseminate this dataset across all other internal departments to ensure timely feedback to each customer awaiting resolution of their post-sales issue. * Ensure that information presented during weekly technical meetings (data collection, management, and alerts regarding stalled vehicles) is consistent and contributes to enhancing customer satisfaction in the post-sales phase. * Manage and categorize VOR, NPS, and warranty request transmission time indicators, and submit a monthly report to the dealership network. * Support the development of new methodologies in collaboration with partner departments, analyzing feasibility, reviewing historical actions, developing improvement plans, executing them, and measuring results. * Identify and organize "Lost Opportunities" and "Recovered Opportunities", monitor both completed and ongoing campaigns, and support the field team with updated information via monthly reports. * Maintain strong relationships with key internal partner departments as well as the dealership network. * **Remote work arrangement, but availability for occasional in-person meetings in São Paulo (SP) is required.** **Requirements and qualifications** * Completed undergraduate degree in Administration, Logistics, Engineering, Economics, or related fields. * Experience in process improvement and data analysis. * Experience with quality tools (e.g., SWOT, PDCA, etc.). * Experience with Agile methodologies. * Advanced proficiency in Microsoft Office suite (Excel, Word, Forms). * Advanced Power BI expertise. * Preferred: Familiarity with Bizagi, Project Management (PMI, PRINCE2\), and Python. * Intermediate English proficiency. * Preferred: Spanish language skills. **Additional information** We seek individuals passionate about service, capable of solving problems, acting with emotional intelligence, and willing to roll up their sleeves and execute. Discover our benefits: * Health insurance; * Dental insurance; * Meal allowance; * Life insurance; * Social club; * Gympass \- Wellhub. **DPaschoal** is undergoing constant transformation, uniting tradition and innovation to offer the best automotive solutions in Brazil. Since 1949, we have built a legacy rooted in **trust, quality, and service**, establishing ourselves as a national benchmark. Today, we have over **2\.600 employees**, operating in more than **120 stores across 7 states**, including 18 Truck Centers. Since 2024, we have been part of the **Stellantis** group—one of the world’s largest automobile manufacturers—strengthening our commitment to **innovation, sustainability, and excellence**. We remain aligned with Stellantis’ global purpose and our own roots, driven by: **Passion for Service, Ethics, Trust, Quality, and Innovation**. Follow us on social media and stay updated on our latest news!