Job Summary: The Customer Service Analyst ensures high-quality customer service, analyzes demands, and proposes improvements to guarantee efficient and strategic customer satisfaction. Key Highlights: 1. High-quality customer service and problem resolution. 2. Demand analysis and process improvement. 3. Contribution to customer service and loyalty strategies. The Customer Service Analyst is responsible for customer service, ensuring quality service and assisting in problem resolution. This professional conducts demand analysis, proposes process improvements, and ensures customer satisfaction through efficient and strategic service. * Provide customer service via telephone, e\-mail, chat, or other available channels. * Analyze and record customer requests, complaints, and suggestions. * Monitor and track service tickets to ensure resolution within the established timeframe. * Identify opportunities for improving customer service and internal processes. * Prepare reports on customer service and satisfaction metrics. * Collaborate with other company departments (logistics, finance, technical support, quality) to resolve customer demands. * Contribute to implementing new customer service and loyalty strategies. * Ensure company policies and standards are followed in customer service. * Conduct internal training for continuous improvement of the customer service team.
João Silva
Indeed · HR
João Silva
Indeed · HR
