CUSTOMER SERVICE ANALYST

Description

Job Summary: Customer service professional responsible for addressing customer inquiries, resolving issues, recording interactions, and ensuring satisfaction among the real estate development company's customers. Key Highlights: 1. Focus on building a positive customer experience. 2. Opportunity with a solid and value-driven real estate development company. 3. Cultivates ethics, responsibility, and appreciation for people. Founded 17 years ago, **RIBEIRA** is the real estate assets company of JSP \- Júlio Simões Participações. Throughout our journey, we have developed projects offering quality, comfort, and well-being. Thus, we generate sustainable value for society as a whole—and especially for the regions and cities where we operate—totaling over 5 million m², including properties, land parcels, and real estate developments. Customer care and respect constitute the core pillar of the development company, establishing trust-based relationships grounded in ethics, responsibility, and appreciation for people. As evidence of the strength of our business and the value we place on our customers, we share the culture and values of JSP, the holding company of the Simões family and owner of RIBEIRA and other renowned Brazilian companies. All selection processes conducted by **RIBEIRA** are affirmative, inclusive, and non-discriminatory. **Responsibilities and Duties** * Provide information: Clarify questions regarding products, services, company policies, and procedures; * Resolve problems: Address and resolve complaints, technical issues, and customer difficulties efficiently and courteously; * Route requests: Direct customers to the appropriate department or specialist when issues require more specific intervention; * Collect feedback: Record compliments, suggestions, and complaints to help the company improve its services and processes; * Record interactions: Document all customer interactions and information in systems such as CRM, ensuring an up-to-date history; * Maintain satisfaction: Focus on building a positive customer experience, even in cases of initial dissatisfaction. **Requirements and Qualifications** * Completed high school education (higher education in Administration, Communication, Marketing, Commercial Management, or related fields is desirable); * CRM system experience is a plus; * Proficiency in Microsoft Office Suite; * Prior experience in customer service, preferably within the real estate sector, construction firms, real estate development companies, or service-providing enterprises; * Strong analytical, argumentative, and communication skills. **Additional Information** Founded 17 years ago, RIBEIRA is the real estate assets company of JSP \- Júlio Simões Participações. Throughout our journey, we have developed projects offering quality, comfort, and well-being. Thus, we generate sustainable value for society as a whole—and especially for the regions and cities where we operate—totaling over 5 million m², including properties, land parcels, and real estate developments. Customer care and respect constitute the core pillar of the development company, establishing trust-based relationships grounded in ethics, responsibility, and appreciation for people. As evidence of the strength of our business and the value we place on our customers, we share the culture and values of JSP, the holding company of the Simões family and owner of RIBEIRA and other renowned Brazilian companies.