Technical Assistance Coordinator

Description

Job Summary: We are seeking a Technical Assistance Coordinator – Projects to provide technical support to field technicians on global crushing projects, bridging the gap between field operations, engineering, and project management. Key Highlights: 1. Act as technical and operational support to the Project Management team 2. Promote integration and alignment across various departments 3. Contribute to process standardization and continuous improvement Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life. Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources. Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration. This is your opportunity to make an impact and rise above the possible. **Job posting end date:** 04/05/2026 Introduction We are looking for a Technical Assistance Coordinator – Projects responsible for providing technical support to Metso’s field technicians, connecting field operations, engineering, and project management for complex global projects within the crushing business line. In addition to ongoing technical support, this professional will actively participate in critical phases including installation, commissioning, and start-up of crushing plants and belt conveyors, ensuring high standards of safety, quality, and customer satisfaction. This position reports to the Planning and PMO Manager and works closely with Project Managers and respective market areas where crushing plants will be installed. The role is primarily based in Sorocaba/SP and involves up to 70% travel (domestic and primarily international). Team You’ll Join You will join a high-performing Project Management team accountable for profitability (P&L), on-time delivery (OTD), customer satisfaction, quality, and scope adherence. Projects serve global mining industry customers. Key Responsibilities Act as technical and operational support to the Project Management team, ensuring alignment between commercial commitments and the operational capacity of execution teams. Assess the technical, operational, and resource capabilities of field teams (internal and third-party), providing recommendations, guidance, and technical opinions to support management decision-making. Support commercial forecasting and resource planning processes by delivering technical and operational analyses to inform commercial and operational decisions. Serve as a technical support point in critical or highly complex situations, offering independent insight, practical experience, and recommendations to the execution team. Promote integration and alignment among Project Management, Engineering, Supply Chain, Services, and Commercial functions, acting as a technical-advisory liaison between departments, validating technical feasibility and ensuring alignment between commercial commitments and the team’s actual operational delivery capacity. Support monitoring of financial and commercial targets related to contracts, change orders, and service billing by contributing technical, scope, and risk analyses. Establish bridges and drive cross-functional interaction and collaboration across internal Business Line and Market Area units to enhance business development. Contribute to standardization of operational and commercial processes within the department, promoting efficiency and continuous improvement. Analyze department performance indicators (KPIs) and propose corrective action plans when necessary. Foster a culture of safety, compliance, and customer orientation aligned with Metso’s corporate values. Who You Are Bachelor’s degree in Engineering (Mechanical, Electrical, Mechatronics, Production, or related fields). Solid field technical support experience in installation, commissioning, and start-up of medium- and large-scale industrial projects, preferably in mining or capital goods sectors, especially in crushing and belt conveyor systems. Proven experience managing technical and operational activities of internal and third-party teams in construction sites, field environments, or customer sites, including performance evaluation, maturity assessment, and technical capability analysis; experience coordinating project execution activities with strong interface to Project Management, Engineering, Supply Chain, and commercial departments. Experience analyzing service scopes, change orders, and financial impacts, with a critical view of risks, opportunities, and contractual compliance. Ability to act as a technical and operational focal point for customers, suppliers, and internal teams—especially in critical or highly complex situations. Strong ability to analyze KPIs, identify deviations, and propose actions focused on continuous improvement and risk mitigation. Technical leadership profile, organizational skills, clear communication, data-driven decision-making, collaborative and influential approach. Fluent English is mandatory. Spanish is considered a plus. Willingness to travel nationally and internationally (up to 70%), as required by project demands. What We Offer An inspiring purpose – Enabling a sustainable modern life. Minerals and metals form the foundation of essential modern-world functions, and there is an urgent need for more sustainable solutions for their extraction and processing. At Metso, you’ll be part of this transformation and contribute to positive industry change. A safe workplace – Safety is a core Metso value. Our goal is to demonstrate leadership and vision in promoting a safety culture. Compensation and benefits – A competitive compensation and benefits structure aligned with market practices, including attractive fixed and variable pay, health insurance, dental insurance, life insurance, private pension plan, meal vouchers, and others, per prevailing policies. Flexibility – We value in-person interactions and collaboration alongside an open, flexible work environment that promotes balance between personal and professional life. A strong and inclusive culture – Commitment to developing an inclusive culture that enables everyone to reach their full potential, grounded in courage, collaboration, and mutual care. Extensive learning opportunities – Encouragement of continuous development through frequent dialogues, feedback, internal mobility, mentoring programs, training, and global opportunities. Borderless interaction – Leverage our global network of colleagues for knowledge sharing and experience exchange, with open and transparent communication. Contact Ready to push boundaries with us? Click “Apply” now. We understand that some highly qualified candidates may hesitate to apply if they don’t meet all listed requirements. If you’re excited about this opportunity, we encourage you to apply even if you don’t fulfill every requirement—you may be the right person for this role. For additional information, please contact the HR – Recruitment & Selection team. Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices. How to join – Working at Metso – About Metso – Diversity and Inclusion – Meet our people Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability. Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change. Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki. metso.com