Senior Product Technical Support Engineer

Description

Job Summary: Work as a Senior Product Technical Support Engineer, delivering specialized technical support to enhance the availability and utilization of Scania products. Key Highlights: 1. Provide specialized and strategic technical support 2. Participate in meetings with global units to resolve technical issues 3. Conduct knowledge-sharing exchanges We are seeking a ***"Senior Product Technical Support Engineer"*** for Scania’s Global Customer Support (GCS) department, which is responsible for delivering specialized technical support to increase product availability and usage by customers, supporting dealers with diagnostics, documentation, systems, and direct contact with global engineers. Global Customer Support has units in Asia, Europe, Africa, Oceania, and North America, and now also includes its South American unit (São Paulo). The professional will face the challenge of meeting future demands arising from the introduction of new products and increasing technological complexity. **Responsibilities and Duties** * Clarify questions regarding operating principles of electrical and mechanical systems, repair methods, parts application, use of workshop tools, and information systems employed in product diagnostics. * Perform diagnostics and guide dealers in resolving technical deviations in Scania products or services. * Modify product configurations according to approved technical specifications, upon customer request. * Implement projects and processes aimed at improving technical support for Scania dealers and distributors. * Serve as the point of contact for one or more markets, addressing topics relevant to dealers within the scope of technical support. * Participate in daily meetings with the GCS team in Sweden and other global units to find solutions for complex technical problems. * Conduct short-term exchanges at other GCS units to share knowledge, deliver training, and understand customer needs and local cultural aspects. **Requirements and Qualifications** * Bachelor’s degree in Engineering (Mechanical, Electrical/Electronics, or Automation); * Knowledge of automotive communication networks (CAN, Ethernet, DoIP); * Fluent English (daily contact with headquarters); * Intermediate proficiency in Microsoft Office; * Willingness to travel occasionally; * Intermediate Spanish is considered a plus due to frequent interaction with countries across the Americas; * Specialization in electrified vehicles (BEV/Hybrid) is also considered a plus **Additional Information** **OUR RECRUITMENT PROCESS:** Scania’s recruitment process begins with application submission. For certain positions, specific personality or knowledge assessments may be required. Candidates progressing through these stages will undergo interviews with our recruitment team or selected partners, followed by a final interview with the hiring manager. The duration of the process is flexible and may vary depending on the position; however, please rest assured — our Talent Acquisition team is fully prepared to provide you with the best possible experience. We review all applications and always provide feedback, regardless of the stage you are in during the recruitment process. All instructions are sent via email. **OUR BENEFITS:** * **For You and Your Family:** Welcome baby allowance; pregnancy program; extended maternity leave; paternity leave; legal assistance; babysitter or daycare allowance; “Seed of Hope” program (for parents of children with disabilities); Christmas gift for employees’ children up to age 12; Gympass; Scania Club (gym, sports court, swimming pool, kiosk, aesthetic center); recreational activities for employees’ children during school holidays. * **Health and Well-being:** Bradesco health insurance; Bradesco dental insurance; pharmacy benefits; on-site outpatient clinic covering multiple specialties; “Health Guardians” program (focusing on well-being, nutrition, and balance — essential factors in daily life). * **Meals:** On-site cafeteria; meal voucher or food allowance. * **Hybrid Work Model:** 3 mandatory on-site days per week. * **Mobility:** Commuter bus service (up to 40 km); parking; bicycle storage. * **Your Future:** “My Tomorrow” program (future planning, longevity, and quality of life); retirement advisory services; life insurance. * **Conveniences:** In-house notary and vehicle registration services; discount on Volkswagen vehicle purchases; partnership with Tokio Marine for auto and home insurance; Itaú bank branch located on-site. Swedish multinational with over 100 years of history and 65 years in Brazil, recognized as a leader in sustainable transport solutions. **What We Do?** Sustainable Transport Solutions! We manufacture trucks, buses, and industrial and marine engines. We offer services such as fleet management, tracking, and more. As leaders in sustainable transport, we invest in alternative fuels to reduce CO2 emissions. Our vehicles run on HVO, biodiesel, biogas, natural gas, bioethanol, electric power, and hybrids. **Sustainability in Focus!** Committed to a greener future, we develop technologies enabling sustainable transport. Our goal is to eliminate fossil fuel dependency before 2050, in alignment with the Paris Agreement. Learn more: Our Sustainability Journey. **Part of the TRATON Group**: Together with MAN, International, and Volkswagen Trucks and Buses, we offer greater career opportunities and international collaboration for professionals working with us — learn more.