VIP Account Manager

Description

Join the Operations and Relationship team at BandBet! We are looking for a VIP Account Manager to build strategic relationships with our VIP users, delivering a personalized, close, and premium experience. This person will be responsible for managing and developing their client portfolio, identifying opportunities for engagement, retention, and loyalty, as well as collaborating cross-functionally with internal departments to continuously elevate our players’ experience. More than customer service, we seek someone with strong interpersonal skills, commercial acumen, and sensitivity to build genuine connections, drive user satisfaction, and strengthen the brand’s positioning. **What we expect from you** * Develop close and personalized relationships with VIP clients * Strategically organize and monitor the premium client portfolio * Identify opportunities for retention, reactivation, and increased engagement * Propose initiatives, campaigns, and experiences tailored to the VIP audience * Collaborate internally to implement solutions that enhance the customer experience * Work collaboratively with the VIP support team, sharing best practices, insights, and new relationship approaches * Support the development of communication and loyalty strategies for different customer segments * Analyze player behavior and profiles to personalize actions and outreach * Ensure an experience aligned with the brand’s premium positioning * Represent the company with professionalism, discretion, and excellence in communication **Profile we are seeking** * Refined communication skills and excellent interpersonal relationships * Commercial and consultative mindset * Ability to build relationships with high-value audiences * Strategic vision of customer experience * Organizational and analytical skills for portfolio management * Proactivity in identifying opportunities and engaging internal departments * Ability to influence and collaborate with multidisciplinary teams * Professional demeanor, discretion, and emotional intelligence **Advantages** * Prior experience in client relationship roles within hospitality and executive/luxury aviation, premium markets, private banking relationship management, concierge services, premium events, or high-touch customer success **Our employment model** * Employment type: CLT/PJ * Benefits package * Work model: In-office * Career growth path * Dynamic and inclusive environment