Network Assistant

Description

Job Summary: The professional will provide customer service and support to carriers, analyze gaps, monitor orders and collections, and create and monitor performance indicators. Key Highlights: 1. Providing support and customer service to carriers and collection points. 2. Responsible for data analysis, performance indicators, and process mapping. 3. Requires an analytical, organized, proactive profile with strong communication skills. Main Responsibilities: ✔ Customer service and support to carriers; ✔ Analysis and feedback on potential gaps related to collection point processes; ✔ Monitoring orders received by Drop Offs; ✔ Supporting the routing and monitoring of collections; ✔ Creating, updating, and monitoring performance indicators; ✔ Monitoring control reports; ✔ Mapping collection processes and supporting operations. Requirements: ✔ Knowledge of data analysis and performance indicators; ✔ Proficiency in spreadsheets and operational controls; ✔ Analytical and organized profile; ✔ Strong communication and interpersonal skills; ✔ Proactivity and focus on problem resolution. Location: Ribeirão Preto/SP Work Mode: On-site Compensation: R$1\.710,28 \- R$2\.315,00 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Food allowance * Meal voucher Work Location: On-site