Intern Cluster Processes J6

Description

Intern Cluster Processes J6 Country: Brazil The Customer Experience & Customer Service area is responsible for understanding, anticipating, and influencing strategic decisions, as well as supporting customer service management, ensuring a positive impact on customer experience and value generation for the business. Degrees: Engineering, Business Administration, Economics, International Relations, Accounting Sciences The intern will work cross-functionally, supporting initiatives that connect data, strategy, and customer experience execution: * Support customer experience analyses (e.g., NPS, surveys, complaints, and channel metrics) * Contribute to diagnostics of customer journeys and identification of friction points * Assist in consolidating data and building executive reports and presentations * Support trend studies, benchmarking, and competitive analysis * Participate in prioritization and tracking of customer experience improvement projects * Collaborate in designing and evolving critical customer journeys * Support initiatives to improve digital channels and customer service * Monitor customer experience and service quality performance metrics Profile we seek * Analytical, collaborative, curious profile with strong willingness to learn * Interest in customer experience, strategy, and innovation * Strong organizational and communication skills * Proficiency with data and analytical ability to transform raw data into relevant insights * Ability/aptitude to create visual materials in PowerPoint to convey ideas and work effectively * Proactivity to work across diverse topics and multiple departments