Implementation Analyst

Description

**Who we are:** We are Attrus, providing a flexible and comprehensive payment solution worldwide. We integrate local solutions with global institutions, unlocking new revenue opportunities and maximizing reach in growing markets. *Location: São Paulo or Belo Horizonte (Hybrid), or remotely in other regions,* We are looking for a Senior Implementation Analyst to lead our clients' implementation journey from end to end, acting as a technical focal point in customer service and demand resolution, focusing on process improvements and ensuring an efficient and high\-quality implementation experience. The ideal person has fluent English. **Responsibilities** * Be the focal point of the client's implementation experience, resolving demands and questions directly or directing them to the responsible teams and tracking them until resolution. * Conduct and optimize the client's onboarding and Ramp Up, ensuring fast and efficient adoption of our products and services. * Create and configure client accounts according to their needs, validating the setup for an error\-free go\-live. * Monitor the client's temperature and performance throughout the journey, anticipating risks and acting proactively on satisfaction and loyalty. * Evaluate pain points, identify process improvements, and explore opportunities to increase revenue from underutilized features. * Act in an integrated manner with product, support, commercial, and operations teams, bringing the client's voice into these areas. **What we’re looking for:** * Solid experience as an implementation analyst, with the autonomy to conduct implementations from end to end * Experience in fintech * Experience in Onboarding/Implementation teams * Experience in complex B2B environments * Strong communication skills to interact with and influence different stakeholders, both internal and external * Experience with HubSpot CRM and the use of AI tools applied to the daily routine * Fluent English (mandatory) **✨** **What we offer:** * High\-quality healthcare with a Bradesco health plan, with no copay; * Caju card with flexibility for meal allowance \+ mobility/remote work support; * Life insurance; * Bonus based on goal achievement; * We encourage continuous development, which is why we offer a Training Policy for our team; * Flexible working hours; * + ️ Well\-being is a priority: we offer Wellhub; * Special discounts on exams through the Dasa network and at Pague Menos pharmacies; * We value tenure: annual recognition awards for every year you are part of our team; * Birthday day off to celebrate with the people you love most; * Referral bonus; * Career plan and semiannual performance reviews are part of our feedback culture.