Customer Retention Supervisor

Description

**We are seeking a Customer Retention Supervisor** to lead the customer relationship and retention team, ensuring high performance, service quality, and enhanced customer experience. We seek a professional with leadership qualities, strong sense of responsibility, excellent communication skills, and a results-oriented mindset—someone who works closely with the team and directly contributes to operational outcomes. **Key Responsibilities** * Supervise the retention team and monitor performance metrics; * Ensure service and negotiation quality; * Develop strategies to reduce cancellations and increase customer loyalty; * Track goals, KPIs, and departmental results; * Deliver feedback, conduct training, and support team development; * Resolve conflicts and handle critical cases; * Propose process improvements and operational efficiency enhancements; * Support management in commercial and operational strategy execution. **Behavioral Profile** * Leadership and ability to engage teams; * Commitment and ownership mindset; * Resilience and emotional balance; * Strong communication and negotiation skills; * Analytical mindset and results focus; * Organization, proactivity, and professional maturity. **Requirements** **Mandatory:** * Completed high school education; * Experience in retention, customer service, or client relationship management; * Experience leading operational, customer service, or call center teams; * Experience tracking goals and performance indicators. Compensation: R$3.000,00 \- R$5.000,00 per month Work location: On-site