Commercial Quality Coordinator

Description

Job Summary: The Commercial Quality Coordinator will manage the quality of commercial processes, promote operational excellence, and foster a customer-centric culture. Key Highlights: 1. Coordinate the quality management of commercial processes and projects. 2. Promote operational excellence methodologies such as PDCA, Lean, and Six Sigma. 3. Address operational and regulatory risk prevention. **Your future deserves this energy!** We believe the energy you invest in your career deserves a meaningful return. Therefore, we recognize our people's dedication and continuously seek individuals who wish to make a difference and build a prosperous, secure career path. At CPFL, you’ll find a solid environment to grow with confidence—security to evolve and space to build a purpose-driven future. **Position Name** – **Commercial Quality Coordinator** Work Location: Campinas, SP Work Model: On-site Company: CPFL Paulista – A company of the CPFL Energia Group. **Prerequisites:** * Bachelor’s degree required; * Must be available to work in Campinas (headquarters); * Preferred: Postgraduate degree or MBA; * Preferred: Knowledge of electricity sector regulation; **Your Day-to-Day Responsibilities:** * Engage in departmental processes, interfacing with other company departments and the Executive Office to reduce complaints. * Provide support to legal teams and lead actions to prevent litigation. * Coordinate the quality management of the commercial department’s processes and projects, ensuring alignment with organizational guidelines and focus on continuous improvement. * Establish and disseminate operational excellence methodologies—including PDCA (Plan-Do-Check-Act), Lean, Six Sigma, and BPM (Business Process Management)—to promote discipline in routine management and improvement projects. * Manage performance indicators for commercial processes, ensuring consistency, critical analysis, and effective use of information for decision-making. * Promote periodic reviews of commercial area processes, ensuring updates, standardization, and compliance with regulatory and business requirements. * Interface with PROCON (Consumer Protection and Defense Program) to identify process improvement opportunities and reduce demands originating from this agency. * Coordinate internal and external audits of commercial processes, overseeing preparation, monitoring, and corrective action plan implementation. * Proactively manage operational and regulatory risks, supporting operational areas in identifying vulnerabilities and developing controls. * Develop and maintain documentation for commercial processes, ensuring traceability and institutional alignment. * Support the evolution of the department’s strategic projects by integrating quality, standardization, and efficiency perspectives from conception through sustainment. * Collaborate with partner areas—including IT (Information Technology), Legal, Regulation, and Internal Controls—to ensure consistency, security, and integrity in commercial process execution. * Promote a culture of excellence and customer focus within the team and internal partners, reinforcing quality as an organizational value. * Coordinate teams involved in commercial processes, fostering a collaborative environment, focusing on organizational climate and personnel development, and ensuring delivery quality. **What We Offer:** * Transportation Allowance; * Meal Allowance; * Food Allowance; * Medical Assistance; * Dental Assistance; * 6-month maternity leave and 20-day paternity leave; * Childcare Assistance (subject to eligibility rules); * Life Insurance; * Profit Sharing (PLR); * Wellhub; * “Fale Comigo” Program (free, confidential telephone-based advisory service for psychological, legal, financial, and social support). **Learn More About Us:** We operate in Brazil’s electric power sector and have a strong history dating back to 1912, contributing to the development of cities and states we serve through solutions in **power generation, transmission, distribution, energy trading, and service provision.** Since 2017, the Group has been part of State Grid—the world’s largest electric power company—strengthening our growth strategy and leadership position in Brazil’s electric power sector. Through our distribution companies, we deliver electricity to over 10 million addresses, serving more than 22 million people with the efficiency of our service network. We believe diverse teams and an inclusive environment for all people are fundamental to the sustainability of innovative, customer-focused organizations; thus, we value diversity and guide our actions to ensure an inclusive culture and equal opportunity for everyone. Want to learn more about CPFL Group? Visit: https://www.grupocpfl.com.br/