PCD Enrollment Consultant

Description

Job Summary: We are seeking a dynamic and proactive professional to handle customer service and enrollment acquisition, manage leads, negotiate closures, and focus on achieving results and enrollment targets for the educational institution. Key Highlights: 1. Customer service and enrollment acquisition for on-campus undergraduate programs 2. Lead and CRM management, negotiation, and enrollment closure 3. Focus on results and enrollment targets Description: Mandatory Requirements: * Completed or currently pursuing a bachelor's degree; * Dynamic and proactive profile; * Experience in customer service; * Empathy and patience, especially with young people; * Clear and persuasive communication skills, particularly written communication, for handling inquiries via instant messaging and email. Desirable Qualifications: * Customer service and sales experience; * Prior experience in customer service at educational institutions; * Experience working with CRM systems; * Ability to quickly learn new software systems; * Proficiency in Excel or Google Sheets; * Knowledge of the technology/computing sector; * Knowledge of the creative industry/design/communication sector. * Enrollment and acquisition activities: real-time customer service via webchat and WhatsApp, clarifying inquiries and guiding prospective students regarding the institution’s on-campus undergraduate programs. * In-person service to applicants and their families, including presenting the institution, clarifying inquiries, and guiding prospective students regarding the institution’s on-campus undergraduate programs. * Lead and CRM management: registering and updating information in the CRM system, monitoring inbound leads, and ensuring accuracy and efficiency across all interactions. * Negotiation and closure: presenting, negotiating, and closing enrollments, managing the entire commercial cycle from lead qualification through contract signing. * Results and targets: meeting and exceeding enrollment and closure targets, converting opportunities into tangible results for the institution. 2512110202491913494