Bot Support Analyst

Description

Job Summary: We are seeking an AI specialist to maintain, evolve, and monitor bots and conversational agents, ensuring stability, quality, and accuracy. Key Highlights: 1. Support, monitor, and evolve bots and AI agents 2. Ensure stability and availability of production solutions 3. Collaborate with multidisciplinary teams for continuous improvement About the Role We are looking for a professional experienced in developing and supporting bots and Artificial Intelligence solutions to maintain, evolve, and monitor conversational agents. This person will be responsible for ensuring operational stability, integration quality, and response accuracy, contributing to continuous improvement of user experience and AI solution evolution. Responsibilities ✔ Support, monitor, and evolve bots and Artificial Intelligence agents. ✔ Ensure stability and availability of production solutions. ✔ Identify, analyze, and resolve integration and bot functionality issues. ✔ Adjust conversational flows and business rules according to process changes. ✔ Monitor performance and interaction quality metrics. ✔ Ensure security of information transmitted through solutions. ✔ Implement and maintain messaging standards, ensuring consistency and compliance in communications. ✔ Collaborate with multidisciplinary teams for continuous solution improvement. Requirements ✔ Experience in bot development and support. ✔ Practical experience with Artificial Intelligence solutions. ✔ Knowledge of monitoring and maintaining system integrations. ✔ Experience analyzing and resolving incidents in production environments. ✔ Understanding of messaging standards and conversational flows. ✔ Strong analytical and problem-solving skills. Nice-to-Have ➕ Experience with chatbot and generative AI platforms. ➕ Knowledge of REST API integrations. ➕ Experience in process automation. ➕ Experience in agile environments (Scrum/Kanban). ➕ Knowledge of application observability and monitoring. Work Model Hybrid – 2 days per week onsite at Faria Lima region (São Paulo/SP). What You’ll Find at Maitha Individual Development Experience for soft skills, with guidance throughout your journey; Well-being Management with tracking of metrics and indicators on satisfaction progression; Training sessions, workshops, and meetups for soft and hard skills development; Rewards program with points and prizes; TotalPass offering multiple plan options and over 250 modalities, including weight training, cross-training, yoga, dance, and more; And much more!