Description: * Completed technical education in areas such as Telecommunications, Computer Science, Electronics, or related fields; * Knowledge of computer networks and communication protocols; * Familiarity with remote management tools (ACS); * Analytical ability and proactivity in identifying and resolving issues; * Ability to clearly and systematically document processes and test results. The following will be considered advantageous: * Knowledge of Wi\-Fi and wired network performance testing; * Understanding of residential network security concepts; * Experience in customer support. * Embodying the organizational identity of Brisanet Group; * Preparing reports, forms, or spreadsheets as requested; * Updating area indicators when necessary; * Actively participating in organizational meetings and commitments when requested; * Using individual and collective safety equipment when required; * Performing other duties related to the position, according to area needs and leadership direction; * Conducting proof-of-concept tests to validate the feasibility of new technologies and equipment; * Interacting with ACS tool support for issue resolution and optimization; * Performing physical equipment certification, including performance testing, analysis of access distribution data (Wi\-Fi and Cable), security, failover and recovery, testing of specific functionalities, and hardware verification (antenna connection method, features such as memory, Wi\-Fi chipset, temperature, port capacity, WPS, WLAN, RESET, REBOOT, LEDs, power supply); * Supporting the development of detailed technical documentation for tests and certification processes; * Providing technical support to other company departments, evaluating router models, verifying functionalities and integrations, analyzing new features, investigating widespread issues, checking commands, and conducting studies for the implementation of new products. 2512200202551928991