After Sales Support - Assistant for Full Service Processing

Description

Summary: This role is responsible for the complete handling of Full Service processes and ensuring smooth communication between customers, partners, and workshops. Highlights: 1. Opportunity to work in a solid multinational and multicultural team 2. Extensive technical trainings regarding products relevant for the position 3. Possibility of remote work ### **A Cargobull Service Solutions** **A Cargobull Service Solutions, Lda is a shared services center responsible for delivering internal services to the Schmitz Cargobull group in Portugal, headquartered in Santarém.** Our activities are characterized by high standards of quality, accuracy, and confidentiality, reflecting our ongoing commitment to continuous improvement and operational excellence. We collaborate daily with national and international teams across the Schmitz Cargobull group, promoting process standardization, strategic alignment, and effective support for the needs of various business units. The team at Cargobull Service Solutions, Lda consists of specialized, dedicated, and highly qualified professionals whose cross-functional contributions decisively support the smooth operation of internal processes and enhance the group’s overall efficiency. Santarém from today Cargobull Service Solutions, Lda is strengthening its team with an ***After Sales Support – Assistant for Full Service Processing***, who will be responsible for the complete handling of Full Service processes and for ensuring smooth communication between customers, partners, and workshops. ### **Your duties** * Checking and processing of Full Service workshop repair cases in various systems (Trailer/Tyre/Cooling Unit); * Full Service fleet management taking into consideration the relevant contract terms; * Reinvoicing of costs based on Full Service contract terms; * Coordinate and facilitate the exchange of information between parties; * Enter the relevant information in the Schmitz Cargobull Systems; * Support customers, suppliers and internal colleagues regarding questions and issues related to the Full Service processing; * Provide support for contract extensions and activations when necessary; * Provide reports about completed cases. ### **Your profile** * Completed vocational training in a commercial field * Proficiency in MS Office Programs * English language required, any additional foreign language is an advantage (especially German) * Previous experience in trailer / trucking or similar industries is an advantage (especially dealing with spare parts) * Analytical and structured approach * Team and cooperation skills * Reliability and commitment * Independent and result\-oriented working style * Good communication skills and assertiveness * Strong customer and service orientation ### **Our offer** * Salary compatible with the functions performed; * Integration into a solid multinational and multicultural team; * Extensive technical trainings regarding products relevant for the position; * Possibility of remote work; * Contract without term. ### **More information** Please send your CV in Portuguese and English **There are excellent reasons to apply and join Schmitz Cargobull:** ----------------------------------------------------------------------------------- ### **Training and development opportunities** ### **Complementary benefits program** ### **Dynamic teams** ### **Complementary private health insurance "Blue Collar"** ### **Support for religious holidays** ### **Jessica Vieira** HR/Accountant **Send email****Copy** Avenida Doutor Francisco Sá Carneiro Nº 86 2005\-337 São Pedro, Santarém\-Portugal