Commercial Analyst

Description

Job Summary: The Commercial Analyst will coordinate processes, information flow, and operational execution in sales and e-commerce, with a focus on customer service and data analysis. Key Highlights: 1. Supports sales and e-commerce operations in a dynamic environment 2. Ensures efficient coordination of processes and information flow 3. Focused on excellence in customer service and data analysis **Commercial Analyst** ====================== Location: São Paulo, BR, 05346\-000 Salary: na Division: Group Finance Department: Sales Ops \& Customer Support **About Us** Oxford University Press (OUP), a department of the University of Oxford, has supported education and research for over 500 years. From children learning to read to researchers shaping the future of knowledge, our mission is to create the highest-quality educational and research resources and make them available worldwide. Our English Language Teaching (ELT) business in Brazil continues to expand, and we are seeking a Commercial Analyst to join our Sales Operations team in São Paulo. **About the Role** This is an excellent opportunity for a commercially minded professional with strong attention to detail and an interest in supporting sales operations and e\-commerce activities in a dynamic, fast-paced environment. The purpose of this role is to ensure efficient coordination of processes, information flow, and operational execution across sales-related areas. The Commercial Analyst will play a key role in supporting excellence in customer service, order processing, data analysis, report generation, and continuous improvement of commercial processes. **Key Responsibilities** * Coordinate and prioritize order processing, ensuring adherence to deadlines and service levels * Manage post\-sales activities, including deliveries, discrepancies, replacements, and customer inquiries * Support identification of commercial opportunities, ensuring timely actions and effective internal communication * Manage inventory and demand planning for customized products and adoption kits, in collaboration with internal teams * Generate, analyze, and distribute sales, performance, and customer reports to support decision-making * Ensure accurate customer registration and onboarding in internal systems, following compliance procedures and internal controls * Develop, update, and maintain internal operational manuals, guidelines, and documentation * Support internal stakeholders through process communication, training, and problem resolution * Actively contribute to process optimization and efficiency gains within Sales Operations * Adhere to OUP’s ethical standards, policies, and internal control requirements **About You** We seek a collaborative, proactive professional with strong analytical and operational skills who enjoys working at the intersection of sales, data, and customer service. **Essential Requirements:** * Completed undergraduate degree * Solid experience in sales operations, customer service, e\-commerce, or related areas * Experience with ERP systems, especially in data extraction and analysis * Proven ability to generate and analyze commercial and operational reports * Strong problem-solving skills and ability to manage multiple priorities under tight deadlines * Excellent attention to detail and organizational skills * Good interpersonal and communication skills * Proactive, resilient, and customer-oriented mindset * Fluency in Portuguese (spoken and written) **Preferred Qualification:** * English proficiency at CEFR B2 level or higher **Why Join Oxford University Press?** At OUP, you will be part of a purpose-driven organization that unites academic excellence, innovation, and global impact. We offer a collaborative environment, opportunities for learning and development, and the chance to contribute to education on a global scale. **GJC Level: S3 (for internal use only)** We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all. Job Category: Support \& Operations