Job Summary: Professional responsible for analyzing and defending chargebacks, monitoring fraud indicators, and supporting the development of defense policies and procedures. Key Highlights: 1. Strategic involvement in chargeback defense and fraud monitoring. 2. Opportunity to serve as a technical reference and mentor within the team. 3. Focus on data analysis and quality assurance in processes. Description: * Intermediate/advanced knowledge of chargebacks and dispute processes (Visa/Mastercard); * Familiarity with acquirers, payment gateways, and anti-fraud systems; * Intermediate Excel skills and data analysis ability; * Basic knowledge of PCI DSS and LGPD is desirable; * High attention to detail and critical thinking; * Ability to prioritize tasks and manage deadlines; * Clear and collaborative communication; * Technical leadership and mentoring posture; * Ethics and confidentiality in data handling; * Completed undergraduate degree in Administration, Economics, Accounting, or related fields; * Prior experience in chargeback, risk, anti-fraud, or auditing roles; * Experience with card networks and acquirers is a significant advantage. * Analyze and prepare chargeback defenses across various channels (credit cards, agreements, delivery apps, and Farmácia Popular); * Ensure the quality of submitted evidence in accordance with card network rules; * Monitor reversal, loss, and fraud rate indicators; * Support the development of defense policies and procedures; * Collaborate with the risk analyst to identify internal fraud patterns and external trends; * Contribute to the team's technical upskilling and standardization of routines; * Support the implementation of PCI DSS certification in processes under responsibility. 2512300202491891062
João Silva
Indeed · HR
João Silva
Indeed · HR
