SUPPORT ANALYST II - INTERMITTENT

Description

**SUPPORT ANALYST II \- INTERMITTENT POSITION** **How does intermittent work function?** * The professional works sporadically and/or covers vacations, being called upon as needed by the company. * CLT contract: Payment for days worked \+ 13th salary and vacation entitlement. * Payment proportional to hours worked at the client. * Availability of flexible working hours and willingness to travel to respond to requests is required. * Driver's license and personal vehicle are desirable. **Work location:** * The professional may work in any area of São Paulo/SP city, whenever requested. * To ensure rapid and efficient coverage across São Paulo/SP, it is desirable that the professional resides in the central region. * Currently, we have professionals located in the following neighborhoods: Centro, Morumbi, Itaim Bibi, Cerqueira César, Jardim Bonifácio, Vila Clementino, Consolação, República, Sé, Mooca, Luz, Centro Histórico, and Água Branca. * Working hours are determined by the timing of the professional's activation. **What we offer:** **Salary:** **R$13.26 per hour** worked \+ **Bonus** for availability: R$**100.00** per request successfully handled **Benefits:** ️ Meal Allowance: R$ 30.00 per working day Transportation Allowance ️ Life Insurance Dona Health Plan SESC Membership ️ GoGood \- Health and Well-being **What we seek:** * Education: Bachelor's degree in IT (completed); * Certification: ITIL V4 or higher; * Certification: MD\-102 Endpoint Administrator or equivalent; * Prior experience as a support analyst; * Solid experience in hardware maintenance; * Maintenance and configuration of Microsoft Windows 7 or later operating environments; * Basic knowledge of Linux operating systems; * Active Directory authentication technology; * Office 365 and Office 2016 or later suite; * Desktop modems MD\-100 and MD\-101; * Computer networks, wired and wireless, TCP/IP protocol, encryption, and wireless network security; * Basic/technical English for reading. **Responsibilities and Required Knowledge:** * Responsible for technical user support, installation, configuration, and maintenance of equipment, Windows operating systems, corporate applications, networks, and hardware, as well as logging and resolving service tickets. * Performs incident diagnosis, documents procedures, drives continuous improvement, automates tasks, and updates the knowledge base. * Requires expertise in Microsoft environments, Active Directory, networking, hardware, Office 365, basic Linux knowledge, and basic technical English. **Note: Intermittent positions serve as an excellent entry point into the field, with potential for permanent employment.** **Do you match this profile?** Minimum Education Level: Bachelor's Degree