Performance Analyst | Health

Description

We are looking for a professional to join our team as a Performance Analyst, a strategic position focused on delivering real value to clients in the health insurance segment — from implementation to continuous support. It is a technical-functional role: you need to understand the medical account auditing process and at the same time know how to parametrize rules on the platform, homologate integrations, and be the direct point of contact with the client. **Responsibilities:** * Participate in the implementation process — initial mapping with the client, alignment of expectations regarding what the platform delivers, and parametrization of the first rules according to the reasons for denial and client needs; * Build and parametrize rules on the platform (rules engine, conditions, operators, and alerts) to automate the client's auditing process — translating the auditor's process into platform logic; * Conduct homologations and act as a liaison with the integration team when there are missing fields or unstructured data that prevent the advancement of rules; * Provide continuous support to clients already in production — handling tickets via Jira, adjusting rules, and being the point of contact for clients with a historical relationship; * Re-engage old clients with misconfigured processes — performing a scan and restructuring of rules in parallel with the demands of new clients; * Document projects and client information in Notion to facilitate the transition to the performance team; * Support the construction of standardized mappings to approach clients at the beginning of the implementation, making the scope and limitations of the platform clear from the first contact. **Requirements:** * Background in medical account auditing or health insurance (GLOSA/TISS); * Ability to parametrize rules and business logic: construction of conditions, operators, and alerts on the platform; * Use of AI in daily tasks (Claude); * Proactive and curious profile; * Autonomy in problem-solving; * Good communication and relationship management with clients. **Differentiators:** * Background in Unimed, health insurance plan operator, administrative or technical auditing of medical accounts; * Knowledge of SQL or data structure.