Junior Scheduling Assistant

Description

Job Summary: Provide telephone support, delivering information to internal and external customers, receiving, making, and transferring calls while ensuring quality standards. Key Highlights: 1. General telephone support and clarification of inquiries. 2. Scheduling and organizing appointments to optimize calendars. 3. High-quality service to both internal and external customers. ###### **Job Details** * Employment Type: CLT (Permanent) * Professional Area: Customer Service \- Telephone Operators/Receptionists * Weekly Hours: 150h * Work Schedule: Monday to Friday, from 1:20 PM to 7:40 PM * Salary: R$ 1\.487,64 * Is this position open to candidates with disabilities (PCD)? Yes * Work Modality: On-site ###### **Benefits** Transportation Allowance; Meal Allowance; On-site meals; Pharmacy Benefit Plan; Health and Dental Insurance; Childcare Assistance; Attendance Incentive Program; Three-Star Program; Workplace Gymnastics; Birthday Day Off; Psychological Support \- Wellz ###### **Responsibilities and Duties** Job Mission Provide telephone support services, delivering information to internal and external customers, receiving, making, and transferring calls to ensure all activities comply with the institution's quality standards and guidelines. Responsibilities General telephone support; Clarifying questions regarding general hospital operations; Transferring calls to internal extensions whenever necessary and feasible; Scheduling, blocking, and transferring patients in appointment calendars according to predefined rules; Providing all necessary instructions for appointment attendance; Keeping physicians, secretaries, and/or calendar providers informed of any changes to scheduled calendars; Delivering high-quality service to both internal and external customers; Completing or updating patient data fully during every scheduling process; Covering team members' vacations within the department when required; Performing eligibility verification and authorization with health plans as needed and per established rules; Organizing appointment calendars to optimize calendar utilization and physician availability; Sending upcoming calendars to physicians, secretaries, and/or calendar providers; Performing other duties of similar nature and complexity as assigned. ###### **Requirements and Qualifications** Customer Service Computer Skills (Microsoft Office Suite) Institutional Systems Job Code: 139