Job Summary: The Front Office Supervisor leads the front office team, ensuring excellence in guest service and delivering memorable guest experiences. Key Highlights: 1. Lead the front office team and supervise reception activities. 2. Promote excellence in service and brand hospitality. 3. Grow within a collaborative environment focused on development. Radisson Barra Hotel is seeking a **Front Office Supervisor** to lead the front office team, ensuring excellence in guest service and delivering memorable experiences to our guests. The professional will be responsible for **supervising reception activities**, supporting the team with operational routines, monitoring quality and guest satisfaction metrics, and ensuring adherence to the brand's service and hospitality standards. They will also contribute to team development, shift scheduling, process oversight, and promptly and courteously resolving guest requests and issues. At Radisson Barra, we believe **hospitality goes beyond service—it means caring for every person who trusts us**. Our culture is rooted in values and virtues that guide our daily work: **effective communication, teamwork, analytical thinking, results- and customer-orientation, initiative, curiosity, innovation, resilience, and adaptability**. We seek professionals who share this purpose and wish to grow within a collaborative, dynamic, and excellence-oriented environment. You will join a committed team that works integrally to deliver **high-standard guest experiences**, valuing people’s development and a collaborative spirit. If you possess leadership qualities, passion for hospitality, and enjoy working with people, **this opportunity may be right for you**. **Responsibilities and Duties** * Monitor the frequency of request fulfillment via Service One reports. * Monitor special requests for the day. * Monitor the Guest Satisfaction Program. * Retrieve information via the CM system. * Coordinate all pending items and/or requests for the shift via the logbook for follow-up and execution. * Manage the budget for projected revenues and expenses to maximize the accommodation department’s profitability. * Master controls and procedures for room service. * Prepare rotating shift schedules, vacation schedules, and timekeeping management. * Issue service orders to departments. * Draft apology letters to guests who experienced inconveniences during their stay. * Record guest preferences for the Habitual Guest Program. * Compile a list of all VIP guests. * Manage any incident requiring higher-level decision-making. * Recommend services provided by tour operators. * Maintain guest service standards, ensuring 110% guest satisfaction. * Monitor service order fulfillment across departments. * Handle internal and external telephone calls. * Perform operational on-call duties according to the schedule predefined by Management. * Conduct daily team meetings. * Make welcome calls to apartments upon check-in. * Greet guests, residents, and customers courteously. * Record occupancy in the logbook. * Resolve administrative/financial pending items for the department. * Supervise, organize, train, and guide all personnel involved in the area to maximize results. **Requirements and Qualifications** * Completed undergraduate degree. * Advanced Spanish and English proficiency. * Relevant experience in the role. * Proficiency in CMNET and other hotel systems. **Additional Information** Salary: BRL 4,117.00 Meal Voucher: BRL 28.00 per working day Health Insurance (after probation period) Dental Insurance Pharmacy Discount Life Insurance with Funeral Assistance SESC Membership Language Course Discount Undergraduate and Postgraduate Degree Discount PET Health Insurance Discount Success Day (Birthday Day Off) Wellhub (formerly Gympass) We are a **hospitality services and solutions provider** for over 170 properties spanning from north to south of Brazil, caring for those who trust us through **unique experiences**, always acting **responsibly** toward the environment, our team, and the communities where we operate. **Together with you**, and alongside a plural and diverse team where everyone feels welcomed and comfortable being their authentic selves, we aim to become Brazil’s leading hospitality operator—where guests, investors, partners, and talent want to be. **Shall we do this together? Explore our open positions. :)** ##### ***Remember:*** ***our selection processes are completely free of charge and conducted exclusively on our official website*** ***vagasahi.gupy.io******. We do not request payment of fees or enrollment in courses.***
João Silva
Indeed · HR
João Silva
Indeed · HR
