Customer Service Technician

Description

VP of Engineering and Customer Service Directorate: Customer Service **Work Location: Curitiba** To ensure our customers enjoy an exceptional experience with our services, we have the Engineering and Customer Service team. The Engineering team is tasked with exploring new technologies, planning Telefônica's network infrastructure, and driving technological expansion for our products and network. Meanwhile, the Customer Service team ensures speed and quality in repairing, installing, and maintaining fixed-line, mobile, and TV network lines for both B2B and B2C customers. Through consistent project execution and strategic planning, we implement the company’s technological evolution, enhancing network capacity. Want to join this team? Then come aboard! **Responsibilities and Duties** * Work within teams deploying external optical networks (SITES / FTTA / FTTH) to deliver high-quality network infrastructure, ensuring proper completion and optimal performance of the fiber-optic network. * Install and repair fiber-optic cables in residential and commercial buildings, as well as external networks. * Conduct tests and measurements to guarantee installation quality. * Diagnose and resolve fiber-optic system issues. * Maintain detailed records of all performed activities. * Manage contracted service providers. * Collaborate with the team to ensure timely project delivery. **Requirements and Qualifications** * Completed High School education; * **Valid Driver's License — Category B;** * Strong communication skills and ability to work effectively in a team; * Certifications in telecommunications are a plus; * Discipline and proactive attitude in daily tasks. **Behavioral Competencies:** * Strong interpersonal skills; * Team spirit; * Committed to delivering results; * Communicative and innovative; * Strategic planner and effective executor; * Digitally savvy; * Dynamic; * Quality-focused; * Proficient in handling cables, ladders, and other equipment. **Additional Information** Here’s what we offer you: At Vivo, we spare no effort in supporting and valuing our employees—not only offering excellent benefits but also highly flexible ones. • Choose the ideal benefit for you and your dependents via our digital platform featuring multiple categories: Gym membership, Meal Voucher (VR), Food Voucher (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; • Corporate mobile phone—yes, a brand-new smartphone for you! • Unlimited voice and data plan! Yes, unlimited! With Brazil’s best mobile network—faster than ever thanks to Vivo’s 5G! • An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; • Eligibility for annual Bonus or Profit Sharing (PPR); • Plan your future through our Private Pension Plan; • Have children? You’ll receive financial support to help cover school, daycare, or babysitter expenses; • Work in an environment that respects your personality, personal style, and individuality—you can be authentically you. \#VemdeVocê • Remote work up to two days per week. \#Mobility • Flexible working hours; • Enjoy a birthday Day Off; • Participate in one of the largest corporate volunteer programs to help transform the world; • Benefit from our Educational Development Program, which offers partnerships with educational institutions (with discounts), certifications, and online courses; • Accelerate your career through our Internal Recruitment Program—available across Brazil and internationally, as we operate in over 17 countries! \#VivoMinhaCarreira • Access numerous initiatives designed to improve your physical, emotional, and social well-being! Here, we offer \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a better quality of life! Services available to employees include nutritionist consultations, psychologist sessions, social worker support, telemedicine, and more! • All our job openings are open to persons with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and people’s potential! \#VivoDiversidade \#VemPraVivo Important: The only official way to apply for Vivo recruitment processes is through the company’s pages on the Gupy platform at https://vivo.gupy.io. There is no application or hiring fee. We are part of the Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society as a whole—building a more connected nation and transforming the lives of Brazilians. We aim to expand our customers’ autonomy, personalization, and real-time choices—putting them in control of their digital lives, securely and reliably—all backed by Vivo’s renowned quality. To make this possible, we lead a digital transformation journey, revolutionizing our company from within. We’ve implemented agile methodologies across the entire organization to embrace the most innovative and collaborative ways of working. We actively promote a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. We believe that **diversity**—in people, experiences, cultures, behaviors, skills, and attitudes—is a key differentiator that reflects the society we live in. We run a robust internal program grounded in five pillars: Gender, LGBTI+, Race, Persons with Disabilities (PcD), and 50+—ensuring a more inclusive culture and a more diverse, representative workplace. We are a **technology** company inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. Currently, **we connect approximately 357.5 million internet and telephony (fixed and mobile) access points, plus pay-TV subscriptions.** As a benchmark in 4G mobile telephony and ultra-high-speed fixed broadband, we deliver the market-leading pay-TV service with the highest number of HD channels and countless online applications. To ensure our customers enjoy an exceptional experience with our services, we have the Engineering and Customer Service team. The Engineering team is tasked with exploring new technologies, planning Vivo’s network infrastructure, and driving technological expansion for our products and network. The Customer Service team ensures speed and quality in repairing, installing, and maintaining fixed-line, mobile, and TV network lines for both B2B and B2C customers. Through consistent project execution and strategic planning, we implement the company’s technological evolution, enhancing network capacity. We believe the path to delivering the best customer experience begins with an outstanding employee experience. **\#VemPraVivo**