Customer Relationship Assistant

Description

If you are a proactive person, passionate about customer service and looking for an opportunity to make a difference, this position is perfect for you! **Take a look at your role in this \#revolution:** * Provide initial customer support, ensuring an agile, empathetic, and efficient experience; * Proactively identify, resolve, and prevent issues by reaching out through various channels (e\-mail, phone, and WhatsApp); * Clarify operational, financial, and functional questions related to the platform; * Log requests in a structured manner within the system and route them appropriately to internal teams when necessary; * Help identify opportunities to improve processes and the customer journey, supporting the company’s continuous development. **What you need for the perfect \#match:** * Completed or ongoing undergraduate degree in Administration, Business Management, or related fields; * Prior experience in customer service (Level 1 Support), with hands\-on work via WhatsApp, e\-mail, and/or chat; * Knowledge of ticket creation, categorization, prioritization, and resolution; * Experience using CRM tools and customer support platforms; * Ability to navigate, read, and analyze operational and financial dashboards (e.g., transactions, reconciliations, payment status); * Familiarity with SLAs and customer service metrics; * Clear written communication skills, with strong command of spelling and grammar; * Basic knowledge of information security and LGPD; * Familiarity with creating, consulting, and updating knowledge bases (FAQs, articles, macros); * Customer focus! At Trinks, the customer isn’t always right — the customer IS THE REASON; * Innovative mindset! Here, we value simple solutions to complex problems. **It’s a plus if you have:** * Experience with payment platforms and ERP systems (e.g., Pagar.me); * Background working in fintechs or technology companies; * Basic understanding of APIs (concepts, log reading, request status). **Here’s what we offer:** 100% remote work; * CLT employment contract (40 hours per week); Remote work allowance; Flexible meal and food vouchers (via flexible card); SulAmérica Health Plan (at no cost to the employee); SulAmérica Dental Plan (at no cost to the employee); TotalPass (gym membership); Development incentives: Personal Development Plans (PDI), training sessions, feedback, discounts on universities and language courses; Referral bonus for talent recommendations; Birthday and work anniversary day off. At Trinks, we value your best self — empowering you with incentives and autonomy to work, develop, and implement ideas. So, does this resonate with you? Then join us in accelerating and connecting beauty businesses. * **All our positions are open to people with disabilities.** **LGPD at Trinks** Did you know that Trinks follows a strict policy to ensure control and transparency in handling data from individuals interested in joining our team? All information and data collected throughout the recruitment process are carefully managed in compliance with LGPD regulations. For more details, please review our data policy at: https://sistema.trinks.com/lgpd\-candidatos