CRM Analyst

Description

Want to make a difference in the new economy and transform people and businesses to thrive? Join Cadastra! As a **CRM Analyst**, you will be responsible for serving clients across different industries, with autonomy to resolve more technical issues. The analyst focuses on digital maturity growth and works on expanding projects driven by implemented strategies and a data\-driven vision to improve KPIs. This position is fully **remote or hybrid** (3 days onsite and 2 days remote), based at our **headquarters in Porto Alegre or São Paulo**. **Responsibilities and duties** **In the CRM team, you will face these challenges:** * Manage an integrated, multichannel operation within Salesforce Marketing Cloud * Organize the data structure within the platform * Develop strategies for acquisition, activation, engagement, and retention * Perform database management, cleansing, and clustering * Structure project management, client meetings, and material presentations * Deliver tasks and requirements using agile methodology * Conduct performance, conversion, and engagement analyses * Create dashboards and generate recurring reports * Develop automations, write SQL queries, and build data extraction processes * Design and implement complex relationship nurture streams **Requirements and qualifications** **What Cadastra expects from you:** * Investigative and analytical ability * Commitment and organizational skills * Always eager to learn and grow * Proactive in implementing improvements * Clear and effective communication **Additional information** **What we offer:** * Meal and food allowance via FLASH card * Remote work allowance via FLASH card * Health insurance tailored to your location * Dental insurance tailored to your location * Birthday day off \+ amount deposited to FLASH card * Extended maternity and paternity leave * Profit sharing (PLR) * Life insurance * Childcare allowance * Referral bonus * Transportation allowance * Clude \| Health Platform Total Pass * We are a global technology, strategy, marketing, and data services company, leading digital transformations and strategies for over 25 years — accelerating growth across digital and physical channels of major enterprises. Hybrid by nature, we’re spread across the globe! With over 900 employees, we have offices in São Paulo, Porto Alegre, and London — plus many other Cadastrers (that’s what we call ourselves here) working fully remotely. At Cadastra, we share one goal: transforming people and businesses to thrive. Over 400 brands across 15+ sectors — including Kopenhagen, Mitsubishi, Unilever, Uber, and many others — already trust our work. **Our services are organized into the following divisions:** * Business \& Strategy * Commerce * Media Services * CRM \& Customer Experience * Digital Performance * Data, Analytics \& AI * Design \& Creativity * Transformative Engineering * Influence \& Content Marketing * Cloud Services Our excellence has been recognized through prestigious awards. In 2022, we led the ISG Provider Lens Martech report, won the Salesforce Partner Innovation Awards in the Marketing Consulting category, and were nominated for the Caboré Award. We also ranked on the Financial Times 2023 list of fastest-growing companies in the Americas, among other achievements. Our growth goes hand in hand with building a more sustainable and inclusive world. For over eight years, we’ve been certified as a Great Place To Work, and diversity is a core pillar for us: 59% of leadership roles are held by women, and 19% of our professionals identify as LGBTQIAPN\+. **COME SEE WHY THIS IS WHERE YOU BELONG!** Want to continuously evolve, collaborate in teams, and deliver real, high-impact results in the market? Join us! **Our values:** * Courage to explore; * Efficiency to achieve; * Impact to resonate; * Learning to transform; * Partnership to innovate. **OUR CLT BENEFITS:** Meal and food allowance via FLASH card Remote work allowance via FLASH card Health insurance tailored to your location Dental insurance tailored to your location Birthday day off \+ amount deposited to FLASH card Extended maternity and paternity leave Profit sharing (PLR) Life insurance Childcare allowance Referral bonus Transportation allowance Clude \| Health Platform Total Pass Partnership with Fecap \- 10% to 20% discounts on undergraduate, postgraduate, MBA, and Master’s programs