Advanced SQL Support Analyst (Incident Handling)

Description

We are seeking an **SQL Support Analyst** to handle and manage incident tickets, with a focus on investigative analysis and application support. The professional will be responsible for understanding incidents, performing technical diagnostics, correctly routing requests, and, when necessary, directly analyzing and correcting database data. The position requires strong analytical ability, organization, and autonomy, as well as proficiency in SQL for investigation, script development, and database adjustments. The primary technology focus of this role is **PL/SQL**, responsible for data analysis and script development for information updates and processing. **Key Responsibilities:** * Handle and triage incident tickets, ensuring accurate understanding of requirements. * Conduct investigative analysis of incidents to identify root causes. * Route tickets to responsible teams (e.g., development, infrastructure) with structured context. * Execute advanced database queries (SQL) for data analysis and scenario validation. * Develop SQL scripts to correct inconsistencies and adjust database records. * Support database updates when required. * Monitor tickets until resolution, ensuring quality and SLA compliance. * Document analyses, solutions, and procedures for the knowledge base. **Mandatory Requirements:** * Experience in system support and incident ticket handling. * **Advanced SQL knowledge (queries, joins, procedures, update scripts).** * Experience in incident analysis and root cause identification. * Experience developing scripts for data correction. * Experience with database governance best practices and change control. * Ability to organize and manage multiple concurrent tickets. * Strong communication skills for interaction with technical teams and business units. **Preferred Qualifications:** * Experience with Microsoft tool suite, including Azure DevOps. * Experience with incident management tools (e.g., Jira, ServiceNow). * Experience in high-volume environments with defined SLAs. * Experience with critical systems or sensitive production environments. **MJV Benefits:** TotalPass\\Wellhub; ‍‍‍‍ Group life insurance; Meal/Voucher allowance; Health and dental plan \- Bradesco; Training initiatives: lectures, forums, knowledge-sharing sessions, and discussions related to our business. We continuously connect to learn more and grow together; \+MJVer Program: an internal referral program where you refer a colleague to join us; if the match is successful, you receive a reward. Partnerships: want discounts? We have a Workplace group where we share partnerships with educational institutions, language schools, gyms, restaurants, products, and other services;