Support Analyst

Description

At AD Digital, technology, media, and innovation go hand in hand. We are a reference in solutions for broadcasting, streaming, media, entertainment, and digital transformation, working on strategic projects for major companies in the market. Our mission is to connect technology and operations to ensure high-quality user experiences. We are looking for a **Support Analyst** to work on a highly relevant project in the streaming and digital media segment, ensuring stability, availability, and optimal performance of critical technology environments. **What you will find here** --------------------------------- * Involvement in a strategic project of one of the world's largest streaming platforms * Exposure to modern technologies and mission-critical environments * A collaborative, dynamic, and innovation-focused culture * Continuous learning in the streaming, video, audio, and digital media universe * Opportunities for professional development in a constantly evolving market **Your day-to-day responsibilities** ----------------- * Provide technical support to end users and corporate systems * Monitor critical environments and services to ensure high availability * Identify, analyze, and resolve incidents * Track SLAs and contribute to operational continuity * Collaborate with technical teams and business units * Support infrastructure and connectivity across environments * Participate in continuous improvement and process optimization initiatives * Work with technologies related to the media, video, and streaming ecosystem **What we are looking for** ------------------ * Advanced English Experience in broadcast, television, streaming, media, or entertainment companies * Experience in technical support and end-user assistance * Knowledge of operating systems, networks, and infrastructure * Analytical, organized, and proactive mindset * Ability to work effectively in teams and solve problems * **Nice-to-have** * Experience with environment monitoring * Experience in 24x7 operations or critical environments * Interest in the streaming, broadcast, and digital media industry * Knowledge of ITIL or incident management **The profile we seek** ----------------------- * A curious person with a strong desire to learn * Collaborative mindset focused on problem resolution * Strong organizational skills and sense of priority * Good communication skills and ability to thrive in dynamic environments * Interest in building a career in the media and technology industry **Job details** ----------------------- **Employment type:** PJ (Individual Entrepreneur) **Work arrangement:** On-site **Location:** Pinheiros – São Paulo/SP **Benefits** -------------- * Full-coverage health insurance (no co-payment for the primary holder) * Dental insurance * iFood card (R$ 35/day) * Life insurance * Gympass/Wellhub * Educational scholarships * Corporate hotline * Career development plan * Day Off **Join us in shaping the future of technology and streaming!** ---------------------------------------------------------------------- If you love technology, want to work in high-availability environments, and seek an opportunity to grow your career in the media and entertainment industry, we want to meet you!