Job Summary: Customer Service Manager responsible for managing the client portfolio, leading the team, maintaining client relationships, and optimizing branch processes. Key Highlights: 1. Strategic management of the client portfolio and alignment of expectations 2. Leadership and development of the customer service team 3. Optimization of customer service processes and routines An advertising agency is seeking a Customer Service Manager in Caieiras. **Responsibilities:** Manage the agency's client portfolio by organizing requests and ensuring alignment between expectations and deliverables. Strategically manage the customer service team by assigning tasks, monitoring results, and supporting team development. Lead client relationships by identifying opportunities, forwarding briefings, and coordinating solutions with internal departments. Organize customer service processes and routines to improve operational efficiency and workflow within the agency. Work in a hybrid model, combining on-site days in Moema with remote work, according to the proposed format. Previous experience as a Customer Service Supervisor, Relationship Manager, Customer Service Coordinator, or Support Manager may indicate suitability for some of the responsibilities of this position. Bachelor's degree in progress Required experience **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Contract: Hybrid — Hybrid work modality. * Candidates from Franco da Rocha, Francisco Morato, Cajamar, or Mairiporã are also considered for this position. * Duration: Full-time * Working hours: To be determined.
João Silva
Indeed · HR
João Silva
Indeed · HR
