Receptionist

Description

Job Summary: Reception for a beauty clinic, focused on humanized service, appointment scheduling, administrative and commercial support, ensuring excellence and organization. Key Highlights: 1. Friendly and humanized patient service 2. Appointment scheduling and administrative support 3. Focus on conversion and commercial support Position: Beauty Clinic Receptionist **Main Duties and Responsibilities:** * Provide in-person reception with courtesy, friendliness, and efficiency, ensuring a positive patient experience. * Manage WhatsApp communication, responding to patients, clarifying doubts, and supporting appointments. * Answer telephone calls clearly, delivering information objectively and professionally. * Manage appointments: schedule, confirm, and reschedule consultations and procedures. * Register and update patient data in the clinic's system. * Record entries in the system (estimates, procedures, sales, and general records). * Present estimates clearly, organizedly, and strategically, supporting patient decision-making. * Focus on conversion, supporting sales closure with a commercial attitude and strong interpersonal skills. * Organize files, medical records, and documents, ensuring verification, control, and easy access to information. * Maintain a clean, organized, and welcoming reception area throughout working hours. * Control and organize daily-use reception supplies. * Clean cups and utensils used in the area. * Remove trash at the end of the workday, maintaining overall space organization. * Support the team with daily administrative and operational tasks. * Monitor payments and entries, assisting with sending and verifying payment links when necessary. * Ensure humanized, attentive service aligned with the clinic’s excellence standards. First shift: Monday to Friday, 10:00 AM to 7:00 PM (1-hour break) Second shift: Monday to Friday, 12:00 PM to 9:00 PM (1-hour break) Both shifts: Saturdays, 10:00 AM to 3:00 PM (1-hour break) Salary: R$2\.133,00 Benefits: Transportation allowance (VT), 2 therapy sessions per month, and Total Pass. Desired Profile: * Strong verbal and written communication skills. * Organization, proactivity, and responsibility. * Aptitude for customer service and teamwork. * Ability to handle multiple tasks efficiently. * Professional, friendly, and discreet demeanor. * Basic computer knowledge and ease using systems and WhatsApp. Advantages: * Prior experience as a receptionist in medical, aesthetic, or dental clinics. * Experience in customer service and administrative routines. * Commercial mindset to support estimates and patient conversion. Minimum Education: High School Diploma (Secondary Education)