Job Summary: We are seeking empathetic and agile professionals to provide in-person chat support, resolving requests and engaging customers in a dynamic environment. Key Highlights: 1. Dynamic environment with high-criticality requests and a diverse audience. 2. Focus on empathy, patience, and customer experience. 3. Negotiation and problem-solving skills. Work Mode: On-site Hey, if you are dynamic, agile, empathetic, adapt easily, and have excellent communication skills, pay attention to this opportunity: You will be responsible for in-person chat support, handling energy service requests: updating registration details, complaints, issuing duplicate documents, changing account holders, and addressing critical cases. We are looking for empathetic, solution-oriented, agile individuals who can turn complaints into positive outcomes and identify our customers’ needs—engaging them by delivering the best possible service experiences. You will work in a dynamic environment with high-criticality requests and a diverse audience. Requirements to apply: Age 18 years or older; Availability to work in * Barra Funda Completed high school education; Availability to work from 11:00 AM to 8:00 PM; Experience in customer service. We’ll contact you soon!!! **Responsibilities and Duties** * In-person customer service at stores; * Handling all types of requests: reimbursement requests, reconnection requests (whether due to change of account holder or non-payment), and other procedures. **Requirements and Qualifications** **We seek professionals with** Customer service experience or knowledge of the company’s products and services Good organization and time management skills Clear and concise verbal and written communication Empathy, patience, and focus on customer experience Negotiation and problem-solving skills **Preferred Qualifications** Proactive profile, committed to results and interested in professional development. **Additional Information** * **Working Hours** 5x2 shift schedule 11:00 AM to 8:00 PM (60-minute break) Work Mode: On-site **Digital solutions powered by human intelligence.** We believe technology alone is not enough. Human-centered digital expertise is essential—to guide innovation, design optimal pathways, broaden perspectives, and solve challenges strategically. Our name has changed: formerly Neobpo, now Neohype! A wide range of digital solutions, powered by our intelligent digital capabilities.
João Silva
Indeed · HR
João Silva
Indeed · HR
