Assistente Virtual

Description

Bilingual Virtual Assistant (Customer Service \+ Admin) — Remote, Brazil\-Based **Company:** Caldry Roofing **Location:** Remote (must be based in Brazil) **Hours:** Full\-time, 40 hrs/week — Monday–Friday, 9:00 AM–5:00 PM US Eastern Time **Pay:** \[INSERT — e.g., $X/hour USD, paid via Deel/Wise] **Reports to:** Owner / Operations Stay Calm. Stay Dry. Caldry Roofing is a family\-owned roofing, siding, and gutter company serving homeowners across the Indianapolis metro. We don't sell people — we consult them. Our whole approach is to help homeowners make a confident, informed decision about one of the most expensive things on their house. That mindset has to come through on every call, every email, every text. We're hiring **one** full\-time Virtual Assistant to be the calm, organized voice behind the scenes — and sometimes the first voice a customer hears. This is a long\-term role with a real company, not a gig. What You'll Actually Do This role is split between talking to people and keeping us organized. **Customer\-facing (about half your day):** * Answer inbound calls and respond to texts/emails from homeowners * Make outbound follow\-up calls to leads and past customers * Schedule and confirm roof inspections and appointments * Be the friendly, reassuring first point of contact — homeowners often call stressed about a leak or storm damage **Admin (the other half):** * Manage our CRM (JobNimbus) — enter leads, update job stages, keep records clean * Organize the owner's inbox and calendar * Build and send simple documents, proposals, and follow\-up sequences * Track tasks so nothing falls through the cracks * Light reporting (where are leads in the pipeline, what needs follow\-up) Who We're Looking For * **Near\-native spoken English.** You'll be on the phone with American homeowners. Clear, warm, easy to understand. This is the single most important requirement. * **Strong written English** — professional but human, no robotic templates * **Reliable home office:** fast internet, quiet space, good headset, backup power/internet plan * **Comfortable on the phone** and genuinely good with people who are frustrated or confused * **Organized to a fault** — you like checklists, you don't drop balls * **Tech\-comfortable** — you can learn a CRM and new tools quickly * **Available 9–5 Eastern Time, consistently** (this is roughly 10–6 your time) **Bonus points:** * Experience with JobNimbus, AcculynxCRM, or any contractor/home\-services software * Background in customer service, appointment setting, or inside sales * Experience in home services, construction, or real estate Why Caldry * Long\-term, full\-time role with a growing company — not a one\-off project * Paid in USD, on time, every time * You'll be trusted with real responsibility, not just busywork * A team that values being calm, honest, and helpful over being pushy How to Apply (read this carefully — applications that skip a step are deleted) * Apply through Indeed with your resume. * **Start your application message with the word "BLUEBIRD"** so we know you read the full ad. * **Attach or link a 60\-second voice recording** (a simple phone audio file or Google Drive/Vocaroo link). In it, pretend you're calling a homeowner named Sarah to confirm her roof inspection for Thursday at 10 AM, and she didn't pick up — leave the voicemail you'd actually leave. Be yourself. We read every application that follows all three steps. We'll move fast for the right person. Job Types: Full\-time, Permanent Pay: R$1,200\.00 \- R$2,500\.00 per week Work Location: Remote