Customer Support Assistant

Description

Job Summary: A Customer Support Representative to efficiently and empathetically manage customer interactions, ensuring high-quality service. Key Highlights: 1. Customer service through various channels and dedicated customer support tools. 2. Monitor and resolve customer inquiries, complaints, and suggestions. 3. Promote service improvements based on customer feedback. We are seeking a dedicated professional with proven experience in Customer Support. The ideal candidate will be responsible for managing customer interactions efficiently and empathetically, ensuring requests are addressed promptly and with high quality. Key Responsibilities: Provide customer service across multiple channels, including WhatsApp and the Mercado Livre website, as well as dedicated customer support tools. Monitor, respond to, and resolve customer inquiries, complaints, and suggestions using tools such as Upseller. Analyze and track customer feedback to drive service improvements. Prepare performance reports and customer support metrics using Microsoft Office (Excel, Word, PowerPoint). Ensure clear, courteous, and personalized communication with each customer. Requirements: Education: Completed high school diploma. Experience: Minimum of 1 year of documented work experience in Customer Support or related roles. Technical Skills: o Experience handling Customer Support for Mercado Livre. o Practical knowledge of social media and customer service strategies. o Proficiency in Microsoft Office (Excel, Word, and PowerPoint). Personal Competencies: Strong written communication skills, problem-solving ability, organization, and empathy. Employment Type: Full-time, CLT (Consolidation of Labor Laws) permanent position. Salary: R$1.800,00 - R$2.000,00 per month. Benefits: * Life insurance * Transportation allowance Work Location: On-site