Administrative and Commercial Assistant

Description

Job Summary: Responsible for member expansion and retention, strengthening relationships and contributing to financial sustainability and service excellence. Key Highlights: 1. Member expansion and retention 2. Efficient and humanized support 3. Continuous growth of the membership portfolio ***Our Purpose:*** Our purpose is to care for people responsibly, respectfully, and with excellence—delivering solutions that provide security, trust, and peace of mind to our members. We grow sustainably without compromising ethics, empathy, or quality in every interaction. ***Responsibilities:*** Proactively drive member base expansion and retention both in-person and via phone calls. Attend to and strengthen relationships with members, ensuring efficient and humanized support. Contribute to financial and operational sustainability through administrative process control, collections execution, and record maintenance—ensuring service excellence and continuous growth of the membership portfolio. ***Requirements:*** * Completed High School; preferred qualifications include technical or undergraduate degrees in Administration, Commercial Management, Business Processes, or related fields. * Experience in sales and customer service, emphasizing quality and efficiency; * Strong verbal and written communication skills—clear and concise; * Ability to argue persuasively; * Results-oriented mindset, focused on achieving goals and performance targets; * General knowledge of sales techniques and processes. * Proficiency with technology and digital tools (spreadsheets, CRM, email/digital outreach platforms). * Teamwork skills aimed at collectively achieving shared goals. * Responsible and disciplined handling of confidential information, upholding ethics and respect toward members and colleagues; * Openness and receptiveness to task delegation by management. ***Benefits:*** Meal Voucher, Health and Dental Plans, Life Insurance, Education Allowance, Gympass. Employment Type: Full-time, CLT (Consolidation of Labor Laws) Salary: R$0.01 per month Benefits: * Health insurance * Dental insurance * Education allowance * Corporate agreements and commercial discounts * Life insurance * Meal voucher * Transportation voucher Work Location: On-site