Fiber Optic Maintenance Assistant

Description

Job Summary: We are seeking a Fiber Optic Maintenance Assistant to manage requests, monitor productivity and quality, and oversee service orders. Key Highlights: 1. Receive and route fiber optic maintenance requests 2. Monitor field teams' productivity and quality 3. Manage open Service Orders (SOs) We are looking for a **Fiber Optic Maintenance Assistant** to receive and route fiber optic maintenance requests to field teams; monitor productivity and quality of procedures performed by those teams; and manage open and/or in-progress Service Orders (SOs). If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Operate company vehicles when necessary; * Perform other duties related to the position, as needed by the department and directed by leadership; * Handle requests via email; * Monitor and handle requests via system; * Review internal maps and assess whether requests are being fulfilled within deadlines. **Requirements and Qualifications** * Basic understanding of networking concepts, cables, and equipment; * Computer literacy; * Proficiency with spreadsheets, Google Drive, Docs, email, forms, etc. **Preferred qualifications:** * Knowledge of optical transmission networks; * Understanding of fiber optic technology and its properties (manufacturing, characteristics, applications); * Enrollment in a bachelor’s degree program in Telecommunications or related fields is desirable. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat and hierarchical structure—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible loans (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in the city of Pereiro, in the interior of Ceará State. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—and actively contributing to digital transformation in Brazil.