Job Summary: The Business Assistant will perform administrative tasks and provide customer service for the Crediamigo Program, in accordance with CAMED Microcredit’s policies and procedures. Key Highlights: 1. Customer service for the Crediamigo Program 2. Sales support and customer prospecting 3. Operationalization of Brazil's leading microcredit program In our daily work, we strive to leave a positive mark on the world, solve our customers’ main problems, and inspire others to do the same. **We are courageous, bold, honorable, confident, inspiring, and strong people.** **MISSION:** To excel in operationalizing Brazil's leading microcredit program, creating opportunities and developing and valuing people. **VISION:** To be recognized for excellence in microfinance services operationalization and as a benchmark for people development. **VALUES:** Ethics and Transparency; Commitment and Excellence; Empathy and Care; Creativity and Innovation; Respect and Inclusion. The **Business Assistant** will perform administrative routine tasks for the Unit and customer service for the Crediamigo Program, in accordance with CAMED Microcredit’s administrative and operational policies, methodologies, and procedures. If this role aligns with your professional purpose, join **CAMED MICROCRÉDITO!** **Responsibilities and Duties** Perform administrative tasks in accordance with CAMED Microcredit’s operational policies and procedures; Provide customer service through all channels (physical and digital) for Crediamigo Program customers, in accordance with credit policy, operational procedures, and guidelines established by CAMED Microcredit; Provide customers with information regarding microfinance products and services, as well as the status of their credit proposals; Support sales of products and services offered by the Crediamigo Program, in accordance with credit policy, operational procedures, and guidelines established by CAMED Microcredit; Support collection activities, re-engagement of lapsed customers, and prospecting of new customers, in accordance with credit policy, operational procedures, and guidelines established by CAMED Microcredit; Register customer Crediamigo credit proposal information in the operational system, in accordance with credit policy, operational procedures, and guidelines established by CAMED Microcredit; Conduct customer Crediamigo registration queries to ensure smooth operational processes; Verify required documents for customer Crediamigo registration; Submit credit proposals in the operational system; Monitor the status of credit proposals in the operational system; Forward documentation requested by Remote Compliance; Assist in organizing Unit events; Verify credit instruments for contracted operations, digitize them, and store them in the Unit’s safe, if applicable; Store and relocate documents in accordance with the Archiving Plan; Assist in inventorying credit instruments, dossiers, and CAMED Microcredit’s assets; Assist with HR routines to forward to the Regional Human Development area; Perform Unit administrative payment routines; And other duties related to the area. **Requirements and Qualifications** **Mandatory Requirements:** Legal age (18 years or older); Education: Completed high school; Availability for inter-municipal travel; Experience in administrative routines and customer service; Computer literacy and proficiency in Microsoft Office (Word, Excel, PowerPoint). **Additional Information** **Salary:** Base salary: BRL 1,717.73; Variable compensation up to BRL 869.33; Bonus (Human Development informs during the selection process). **Benefits:** Training programs; Life insurance; Health plan; Transportation allowance; Dental plan; Private pension plan; Partnerships with educational institutions; Wellness incentive program via Wellhub; Meal allowance and basic food basket allowance totaling BRL 1,507.24; Childcare/babysitter reimbursement for children up to 5 years and 11 months – BRL 320.38 (fixed amount per child); Quality of Life Program (We implement subprograms supporting and caring for our employees’ physical, emotional, and social health and well-being). **Working Hours:** 40 hours per week; **Work Schedule:** 8:00 AM to 5:00 PM (Monday to Friday). We are a new company, founded in 2022, and part of the **Camed Group**. We exclusively operate the **Crediamigo, Brazil’s LARGEST Productive and Oriented Microcredit Program**, the market leader in its segment. Currently, we have **over 5,000 employees** operating across **more than 1,900 municipalities** in Northeastern Brazil and the northern regions of Minas Gerais and Espírito Santo states, making us Brazil’s LARGEST microcredit operator. In our daily work, we strive to leave a positive mark on the world, solve our customers’ main problems, and inspire others to do the same. **We are courageous, bold, honorable, confident, inspiring, and strong people.** **MISSION:** To excel in operationalizing Brazil's leading microcredit program, creating opportunities and developing and valuing people. **VISION:** To be recognized for excellence in microfinance services operationalization and as a benchmark for people development. **VALUES:** Ethics and Transparency; Commitment and Excellence; Respect and Inclusion; Empathy and Care; Creativity and Innovation. **We are CAMED, we are CREDIAMIGO!**
João Silva
Indeed · HR
João Silva
Indeed · HR
