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Job Summary: Responsible for administrative and customer service management at branches, focusing on delivering a simple, welcoming, and efficient experience for associates, integrating processes and strengthening proximity. Key Highlights: 1. Managing the associate experience with a focus on welcoming service and efficiency. 2. Leading Operations and Customer Service teams to foster development. 3. Strategic risk and performance indicator management to ensure business sustainability. **Shared Management – Diamantino (Centro) and Alto Paraguai Branches, MT** Responsible for administrative and customer service management across branches, focusing on delivering a simple, welcoming, and efficient experience for associates. Activities aim to integrate processes, strengthen proximity with associates, and ensure service is agile, effective, and aligned with the cooperative’s values. **Sicredi Ouro Verde MT** **Responsibilities and Duties** **Risk Management:** Manage operational and credit risks inherent in all branch operations, maintaining a holistic view of each risk level to ensure process security and escalating to Head Office whenever necessary. **Management of Strategic and Financial Indicators:** Monitor key performance indicators (KPIs) for core branch processes aligned with institutional priorities, pursuing efficiency gains, goal achievement, and jointly developing action plans and guidance with the branch team. **Delinquency, PDD, and Loss Management:** Track delinquency indicators and collaborate with the Branch Manager to define collection strategies. Monitor and justify the branch’s largest credit provisions to ensure healthy provisioning levels. Track operations entering loss status, as well as inventory, and develop collection strategies for recovery. **People Management:** Lead Operations and Customer Service teams, overseeing all people management processes and team leadership. Support the development of behavioral and technical competencies required for individual and collective team growth (and that of direct reports), ensuring people development, productivity, and business sustainability. Promote incentive and recognition management—including compensation—maintenance of all GP Services (SGP), compliance with labor regulations and internal policies and guidelines, and management of branch climate. **Internal Controls and Compliance:** Responsible for Internal Control, *Compliance*, and Audit activities, including drafting action plans to prevent recurrence. Implement necessary processes to continuously improve branch operations, ensuring compliance with current regulatory requirements. **Administrative Routines:** Monitor certificates, permits, IPTU, ISSQN, PPCI, and real estate registration regularity (if owned); verify and monitor accounting entries (outstanding items, cash, custody, cash discrepancies, collections, etc.); monitor monthly utility bills (water, electricity, telephone, gas, internet, rent, etc.) and update the Eco-efficiency spreadsheet. **Account Registration:** Account Qualification—Tracking errors and coordinating resolutions with staff; Economic Group Maintenance; Credit Recovery: Monitor RC and Loss indicators and request Head Office support for effective actions targeting these indicators. **Support and Monitoring:** NPS and Ombudsman; Channel Management; **Support and Monitoring:** Branch Manager on ESG, Innovation, and Process topics; Support and monitor Branch Planning; Participate in the Credit Committee during the Branch Manager’s vacation; **Requirements and Qualifications** **Education:** Completed undergraduate degree in Administration, Economics, Accounting, or related fields; completed specialization/MBA/postgraduate program; Must have advanced-level experience in administrative/financial/accounting areas either at a branch or at an administrative Head Office, including direct team management, or equivalent market experience (financial institution). **Desired Skills and Knowledge Areas:** Financial products and services, Cooperativism, Broad understanding of our business, Service orientation, People management, Critical thinking, Facilitation/education, Associate-focused mindset; vacancy description includes knowledge and hands-on experience in operations. **Desirable active ANBIMA certification: CPA10, CPA20, or CEA**; Must be available for travel. Must reside in one of the operational cities: Diamantino (Centro) or Alto Paraguai, MT **SOFT SKILLS** * Social intelligence (networking, internal and external relationship building to achieve area goals and objectives). * Ability to build a work team, foster engagement, and develop teamwork (“Doing things together”). * Assertive communication (listening and speaking objectively and clearly to all audiences). * Creativity to seize new opportunities. * Initiative and proactivity, acting with results focus and overcoming obstacles (“Go there and do it”). * Capacity to learn and relearn amid challenges and to share knowledge (“Developing people”). * Ability to lead and mobilize people toward self-development, serving as a human-centered and servant leader (“Transformative Leadership”). * Empathy and Associate-, user-, and community-focused mindset (“Understanding to serve” and “The essence of cooperation”). **Additional Information** **We offer Fixed + Variable Remuneration \+ Benefits Package:** * 100% non-co-payment health plan (Unimed, nationwide coverage); 70% for legal dependents; * Supplementary sickness benefit; * 100% non-co-payment dental plan (Odontoprev, nationwide coverage); 70% for legal dependents; * Daycare/babysitter allowance and allowance for children with disabilities; * Private pension plan; * Life insurance; * Meal/voucher allowance; * Transportation voucher; * Physical activity and wellness — Gympass (Wellhub); * Health and wellness — nutrition; * Health and wellness — pharmacy discount; * Always Well — benefits package for employees and legal dependents: Psychological Assistance, Legal Guidance, Financial Consulting, and Social Services; * Telemedicine — digital hospital; * PPR/VR — Profit-sharing Program; * Education allowance per internal policy. **Attention:** Our contact will be made via the email and phone number you registered on the Gupy platform, where you can also track your progress through the selection process stages. **Important:** The online stage “We want to get to know you” is disqualifying if not completed. After fully completing registration, you will automatically advance to the next stage. To proceed in the selection process, you must meet all requirements described in the job posting. **Tip:** The more complete and detailed your application/registration, the more it will support our resume screening. **Nice to meet you—we are Sicredi.** Our journey began over 120 years ago as Brazil’s first financial cooperative. Today, we continue growing and transforming daily alongside **more than 50,000 employees**. It is they who make us the **Best Place to Work**, once again ranking first according to Great Place To Work Brasil (GPTW). Together with **over 9 million associates** across all Brazilian states, we believe in the power of cooperation to **build a more prosperous society and generate positive impact in people’s lives**—a purpose that unites and inspires us, promoting local and sustainable development, education, and financial inclusion. We continue seeking talents who wish to help build a better world—and we want you on board. **\#VemSerSicredi!**
