Automotive Technical Consultant

Description

Job Summary: Professional responsible for receiving customers, identifying their needs, preparing estimates, monitoring service progress, and ensuring customer satisfaction in the automotive sector. Key Highlights: 1. Consultative customer service and excellence in automotive services 2. Consultative sales of services, parts, and accessories 3. Opportunities for professional growth and development **Allma Milazzo \| Automotive Dealerships** About the Company Allma Milazzo is a dealership group founded in 2016, operating 24 dealerships representing Fiat, Peugeot, Volkswagen, Citroën, Jeep, RAM, and other major manufacturers across multiple cities in the state of São Paulo. Our commitment is to deliver outstanding customer service, high-quality workmanship, and solutions that provide the best experience for our customers. Responsibilities * Receive customers at the workshop with courteous and consultative service; * Identify customer needs and accurately record order service information; * Prepare preventive and corrective maintenance estimates; * Advise customers on required services, timelines, and costs; * Monitor service progress with the technical team; * Keep customers informed about repair status and any additional requirements; * Perform technical vehicle handover, clarifying completed services; * Conduct consultative sales of services, parts, and accessories; * Ensure customer satisfaction by pursuing excellence in service and after-sales support; * Comply with dealership and manufacturer standards and procedures. Requirements * Completed high school education (college degree or technical certification in related fields preferred); * Experience in customer service and automotive technical consulting; * Basic knowledge of automotive mechanics; * Strong communication, organizational, and negotiation skills; * Proficiency in computer applications and management systems; * Valid Brazilian driver's license (Category B). Advantages * Prior experience at automotive dealerships; * Familiarity with warranty and after-sales processes; * Experience with quality indicators and customer satisfaction metrics. Behavioral Competencies * Excellent communication and interpersonal skills; * Consultative mindset with strong focus on customer satisfaction; * Organizational ability and attention to detail; * Proactivity and sense of responsibility; * Negotiation and problem-solving capabilities; * Teamwork orientation; * Results-driven approach. Benefits * Market-competitive salary; * Commission/variable compensation (per company policy); * Transportation allowance; * Health insurance (per company policy); * Dental insurance; * Life insurance; * Opportunities for professional growth and development. Join our team! If you enjoy interacting with people, possess automotive technical knowledge, and seek a dynamic work environment offering growth opportunities, join the Allma Milazzo Group! Compensation: R$3\.029,98 per month Benefits: * Health insurance * Dental insurance * Life insurance * Transportation allowance Work Location: On-site