Senior E-commerce Analyst

Description

Job Summary: We are seeking a professional capable of handling multiple tasks, with a sense of urgency and commitment to delivering an excellent customer service experience—both internally and externally. Key Highlights: 1. Commitment to service quality 2. Focus on delighting customers and finding solutions to challenges 3. Holistic vision and respect for the impact of projects **Join us and become a FOMaker** We are looking for a professional who can manage multiple tasks and priorities, possesses a sense of urgency, and is committed to service quality in order to deliver an outstanding internal and external customer service experience. **A FO****Maker** **is:** **M**anual Work — Never satisfied, always promoting well-being and growth **A**dventurous — Embraces the new, identifies paths to make a difference “**K**eep it Together” — Chooses collaboration, seeks to understand colleagues’ realities and challenges from their perspective. Empathy transforms! **E**ncounter — Accepts challenges, volunteers readily, and demonstrates initiative. Has grit and maintains positivity even when facing difficulties. There’s always a solution! **R**espect — Seeks a holistic, broad view of situations. Evaluates projects considering their overall impact **Responsibilities and Duties** **1\) Performance and Metrics Management** * Monitor **KPIs**: revenue, orders, **conversion rate**, average order value, CAC/CPA, ROAS, cancellations/returns, stockouts, etc. * Monitor the **funnel** (visit → PDP → cart → checkout → purchase) and identify bottlenecks. * Develop **dashboards** and reporting routines (weekly/monthly) for the business. * Track performance of **paid media** (Google/Meta, affiliates), **SEO** **2\) Website Commercial Operations** * Set up **product displays**, campaigns, banners, and promotional rules on the VTEX platform. * Monitor **pricing** and promotions (coupons, shipping, progressive discounts, etc.) Support commercial calendar planning (seasonal campaigns, product launches) * **3\) Catalog and Content Management** * Ensure **listing** quality: title, description, photos, attributes, variations, categorization. **Requirements and Qualifications** * Excel — Intermediate * VTEX — Intermediate * GA4, Google Ads, Meta Ads — Intermediate **Additional Information** **Beyond the opportunity to work at a growing and expanding company that brings comfort and well-being to everyone, we offer:** Health and Well-being Pharmacy Card — R$150.00 on the Golden Farma card (amount used is deducted from payroll) Medical Assistance — Amil Saúde (optional, with payroll deduction based on selected plan) Life Insurance — Sul América (no cost) Dental Plan — Sul América (no cost) TotalPass SESC Meals / Mobility Meal Voucher — R$25.00 per day. Transportation Voucher — Optional (payroll deduction up to 6%) Family FomLover FOM Product Discount — 50% OFF Consignment Loan — Creditas Partnership Personal Finance Assistance — Creditas Partnership University Partnership — FMU and Unip Study Partnership — EBAC Amusement Park Discount Birthday Day Off Location: Bom Retiro, São Paulo (on-site work required) **So? Are you interested and does this opportunity suit you?** **Apply to this position!** **\#vempraFOM** FOM was founded in 2004 by Sidney Rabinovitch and Betina Lafer. A 100% Brazilian company currently operating 47 owned and franchised stores across Brazil, plus e-commerce and exports to multiple countries. FOM offers comfort and well-being accessories designed to accompany you anywhere. Pillows that adapt to your body, filling empty spaces to bring comfort. Made with soft fabrics offering a pleasant tactile sensation and special microbead filling. Our product was created to evoke feelings of relaxation and security—the same feeling you get when receiving a hug. **A Glimpse of FOM Culture** Our culture lives in every one of our products and actions—it’s our unique “way” of being and doing things. We want you to be your best self and feel good wherever you are. We value differences and foster an environment where everyone is more than welcome—regardless of gender, ethnicity, sexual orientation, origin, or other forms of diversity—because we believe that TOGETHER we build our way of being. **Our Mission** To create design solutions combining beauty, functionality, and comfort. **Our Vision** To become the world’s most desired comfort-solution brand. **Our Values** Awakening awareness of the relationship with one’s own body.